Vanquez Petty
Charlotte,NC
Summary
Dynamic professional with extensive experience at AT&T and a proven track record in team leadership and customer service. Skilled in retail operations and strategic risk analysis, I excel in enhancing customer satisfaction and mitigating risks. Recognized for effective employee training and fostering a positive work environment, driving performance and operational excellence.
Knowledgeable with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
12
12
years of professional experience
Work History
Store Manager
AT&T
Harrisburg, NC
03.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Insider Risk Analyst
Wells Fargo
Charlotte, NC
03.2017 - 03.2022
- Assessed emerging risks through ongoing research and monitoring of industry trends, proactively addressing potential threats before they materialized into significant issues.
- Improved decision-making processes by providing insightful recommendations based on thorough risk analysis.
- Reduced financial losses due to effective identification and mitigation of potential risks in the portfolio.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Supported the development and implementation of insider risk and threat monitoring programs within a large organization.
- Conducted investigative research and analysis related to potential insider threats, collaborating with cross-functional teams to assess risk.
- Assisted in the technical implementation and testing of cybersecurity tools, including data source ingestion and system operations.
- Utilized behavioral analytical tools to identify potential risks and anomalies in user behavior.
- Participated in troubleshooting and O&M activities, ensuring the ongoing functionality and security of critical systems.
- Conducted detailed testing cycles, validated data feeds, and ensured the integrity of data ingestion processes. - Instituted regular safety inspections and hazards management strategies to keep operations compliant.
- Investigated allegations to check validity and recommend actions to minimize risk.
- Led training sessions on risk analysis techniques, elevating team's overall skill set and analytical capabilities.
Cybersecurity Specialist
Macys Corporate
Charlotte, NC
01.2013 - 02.2017
- Maintained up-to-date knowledge of emerging threats, providing proactive solutions for potential vulnerabilities.
- Contributed to the development of company-wide policies on information security, privacy, and acceptable use of technology resources.
- Reduced cyber risks by conducting regular vulnerability assessments and penetration tests.
- Enhanced network security by implementing advanced threat detection and prevention tools.
- Advised executive leadership on current threat landscapes, providing strategic guidance on improving overall cybersecurity posture.
- Collaborated with IT teams to ensure secure implementation of new software applications and systems.
Education
Associate of Applied Science - Cybersecurity And Networking
DeVry University
Chicago, IL03-2025
Bachelor of Arts - Criminal Justice
Kaplan University
Davenport, IA06-2014
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Outstanding communication skills
- Friendly and positive
- Team leadership and coaching
- Shift scheduling
- Retail inventory management
- Employee training
- Goals and performance
- Team motivation
- Supply ordering
- Policies and procedures
- Operations
- Operational risk
- Tableau visualization
- Microsoft Excel
- Credit analysis
- Data interpretation
- Python programming
- Economic forecasting
- SQL proficiency
- SAS analytics
- Risk mitigation
- Scenario analysis
- Stress testing
- Professional risk manager
- Risk analysis training
- Statistical analysis
- Conducting investigations
Accomplishments
- Achieved the #1 national store ranking within First 2 years.
- Increased sales by 45% by coaching department managers on new merchandising standards.
- Supervised team of 5-25 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Store Manager
AT&T
03.2022 - Current
Insider Risk Analyst
Wells Fargo
03.2017 - 03.2022
Cybersecurity Specialist
Macys Corporate
01.2013 - 02.2017
Associate of Applied Science - Cybersecurity And Networking
DeVry University
Bachelor of Arts - Criminal Justice
Kaplan University