Vanquez Petty
Salisbury,NC
Summary
Results-oriented investigator and compliance expert with extensive experience in risk management and internal investigations. Led complex investigations that identified operational risks and implemented strategies to reduce fraud and enhance compliance. Skilled in analyzing data to uncover fraud while collaborating effectively with stakeholders to achieve compliance objectives. Delivered actionable insights to senior management, ensuring adherence to regulatory standards and improving operational integrity.
Overview
15
15
years of professional experience
Work History
Store Manager
AT&T
Harrisburg, NC
04.2024 - Current
- As a AT&T Store Manager I am responsible for overseeing the daily operations of a retail store, ensuring excellent customer service, driving sales, and managing staff.
- Achieve and exceed sales targets for wireless products, accessories, and services.
- Motivate and coach the sales team to meet individual and store goals.
- Analyze sales data to identify trends and opportunities for growth.
- Ensure a high level of customer satisfaction by resolving issues and handling escalations.
- Implement customer service policies and procedures.
- Foster a welcoming and professional store environment.
- Recruit, hire, train, and develop store employees.
- Conduct performance reviews and provide ongoing feedback.
- Manage inventory, stock levels, and merchandising.
- Prepare sales reports and other required documentation.
- Handle cash management and banking procedures.
- Ensure compliance with AT&T policies and procedures.
- Implement local marketing initiatives and promotions.
- Build relationships with local businesses and community organizations.
- Provide ongoing training to staff on new products, services, and sales techniques.
- Stay updated on the latest AT&T products and industry trends.
- Ensure compliance with all company policies, legal regulations, and safety standards.
- Protect company assets and minimize loss through effective security practices.
- Strong leadership and communication skills.
- Sales-driven and customer-focused mindset.
- Problem-solving and decision-making abilities.
- Ability to multitask and manage time effectively.
SR. Internal Investigator
Wells Fargo
Charlotte, NC
02.2023 - 02.2024
- Performing end-to-end investigations or investigations support functions of internal crimes or violations activities across one or more lines of business.
- Conducting routine to complex investigations, including fraud committed by internal parties, money laundering, or policy violations.
- Completed investigations while overseeing cases meet or exceeded closure and quality metrics.
- Completed Suspicious Activity Reports (SAR) in a timely and accurate manner for submission to regulators and/or law enforcement.
- Reported facts of the investigation to senior stakeholders, assisting in identifying potential operational or compliance risks.
- Performed quality control functions, training, communications, guidance, monitoring scenario development/enhancement input and testing, or law enforcement liaison responsibilities in an investigative support role.
- Conducted routine to complex investigations in diversified operations including identifying organized criminal activities and fraud including AML events committed against the Bank by internal parties.
- Participated in investigative related task forces or special projects representing high profile, complex criminal networks, or significant loss exposure.
- Identified control weaknesses, gaps in products, processes or services which create risk.
- Made recommendations to Front Line Units and other business partners to mitigate loss and risk.
- Networked with Law Enforcement to pursue prosecutions of fraud suspects.
- Identified and effectively mitigated strategies, analyzed, evaluated data and information resulting in thorough documentation of investigations.
Detention officer/Investigator I
Mecklenburg County Sheriff's Office
Charlotte, NC
01.2014 - 02.2023
- Performing the most complex investigative law enforcement work assigned by the chief or Sheriff.
- Investigating internal and external crimes and complaints, securing evidence, apprehending criminals, and preparing prosecution of criminal offenders.
- Interviewed inmates and employees to gather critical information for investigations.
- Developed and implemented compliance programs, policies, and procedures to ensure adherence to regulatory requirements and industry standards.
- Conducted Pre-Risk Assessments (PRA) by analyzing various complaints and classifying risks appropriately in the Case Management system.
- Interviewed complainants, witnesses, suspects, and others who may have information related to offenses or criminal activity.
- Performed a variety of investigative work, collecting evidence, conducting interviews, subpoenaing of bank statements and call records.
- Implemented compliance controls, policies, and procedures that effectively reduced instances of internal and external crimes.
- Interacted with internal partners regularly to address raised concerns and provide resolution suggestions.
- Navigated and manipulated over six systems and applications daily to conduct investigative work.
- Assisted local, state, and federal agencies with various investigations.
- Attended court and presented evidence and testimony.
- Created training materials and trained new investigators.
- Managed case files for inmates, ensuring compliance with correctional policies.
- Developed and implemented individualized treatment plans for diverse populations.
- Provided crisis intervention and conflict resolution for inmates in distress.
- Coordinated with interdisciplinary teams to facilitate rehabilitation services.
- Conducted regular assessments to evaluate inmate progress and needs.
- Educated inmates on available resources to support their reintegration efforts.
- Participated in court hearings related to cases involving clients under supervision by providing testimony regarding their progress in treatment.
- Provided referrals for appropriate mental health services.
- Provided crisis intervention services to address emergent issues in a timely manner.
Loss Prevention Officer
Macy's
Charlotte, NC
03.2011 - 01.2014
- Minimized theft and fraud in retail environments and other businesses.
- Monitored surveillance systems, analyzing CCTV footage to identify and respond to suspicious activities.
- Investigating Incidents: Responding to theft incidents, conducting investigations, and gathering evidence to support any legal action.
- Apprehending Shoplifters: Detaining individuals suspected of shoplifting or theft until law enforcement arrives.
- Conducted audits and inventory checks to identify discrepancies, contributing to loss reduction efforts.
- Trained staff on loss prevention techniques and identification of suspicious behavior, enhancing overall security awareness.
- Reporting: Documenting incidents and preparing detailed reports for management and law enforcement.
- Collaborating with Law Enforcement: Working closely with police and other authorities during investigations and prosecutions.
- Implementing Security Measures: Recommending and implementing security measures to prevent future losses.
Education
Associate of Applied Science - Cybersecurity and Networking
DeVry University
Chicago, Loop03-2025
Undergrads - Information Technology
DeVry University
Chicago, O'Hare03-2024
Bachelor's degree - Criminal Justice
Kaplan University
Maine Campus06-2014
Skills
- Loss prevention strategies
- Retail analytics
- Inventory management
- Operational risk management
- Regulatory compliance
- Performance metrics
- Case Management
- Internal Audits
- Internal Systems
- Excel
- PowerPoint
- Microsoft Word expertise
- OneNote
- Organizational skills
- Strong attention to detail
- Analytical problem-solving
- Critical thinking
- Independent analysis
- Problem solving
- Customer service excellence
- Written communication
- Retail analytics databases
Personal Information
Willing To Relocate: Anywhere
Timeline
Store Manager
AT&T
04.2024 - Current
SR. Internal Investigator
Wells Fargo
02.2023 - 02.2024
Detention officer/Investigator I
Mecklenburg County Sheriff's Office
01.2014 - 02.2023
Loss Prevention Officer
Macy's
03.2011 - 01.2014
Associate of Applied Science - Cybersecurity and Networking
DeVry University
Undergrads - Information Technology
DeVry University
Bachelor's degree - Criminal Justice
Kaplan University