Vansh Gujral

• Promoted from Teller I to Teller II for exceptional performance, transaction accuracy, and strict adherence to compliance standards.

• Managed high-volume cash handling, processing up to hundreds of thousands daily, while ensuring compliance with BSA, AML, and other regulatory requirements.

• Successfully promoted and sold banking products, leveraging effective communication to tailor financial solutions to customer needs.

• Delivered high-quality customer service, building trust while following KYC (Know Your Customer) protocols to ensure compliance.

• Educated customers on TD Bank’s products, including loans and digital services, and ensured transparency by adhering to Regulation CC for check deposit holds.

• Trained and mentored new Tellers, supporting their onboarding and fostering a cohesive, customer-focused team.

• Resolved customer inquiries efficiently, maintaining adherence to bank policies and enhancing client satisfaction.

• Earned multiple perfect scores on customer service surveys, demonstrating strong communication, efficiency, and attention to detail—skills essential for accurately assessing and understanding client needs.

• Sold 50+ commission-based memberships by effectively presenting benefits, highlighting skills in persuasive communication and customer engagement.

• Monitored and addressed potential security risks, demonstrating vigilance, risk awareness, and a proactive approach to problem-solving.