Patricia Childress
Palm Coast,FL
Summary
Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.
Overview
9
9
years of professional experience
Work History
Teller II
PNC Bank
Louisville, KY
10.2014 - 12.2015
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Received loan and utility payments, sending funds to correct destinations.
- Established rapport with new clients to increase satisfaction and loyalty.
Personal Banker
Woodforest National Bank
Lockport, IL
09.2011 - 09.2014
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Presented new and additional products and services to existing customers.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
District Sales Manager
Unlimited Tan
Plainfield, IL
02.2005 - 12.2009
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Coordinated monthly staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Tracked weekly sales to develop detailed reports for senior leadership.
- Rectified billing issues quickly to maintain client satisfaction.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer needs.
- Hired, supervised and coached employees on sales strategies to optimize performance.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Set weekly goals for sales associates and management.
- Achieved regional sales goal by resolving problems, training staff members and completing action plans.
Education
GED -
Kelvyn Park
Chicago, ILSkills
- Exceptional Customer Service
- Compliance, Banking Laws and Regulations
- Risk Management Evaluations
- Teller Transactions, Check Cashing, Signature Verification
- Cash Drawer Reconciliation
- Currency Packaging
- Night Deposit Transactions
- Bill Payment Receipt
- Currency Counting Machines
- Bank Services and Products Recommendation
- Armored Car Deposit Verification
- Balance Verification and Reconciliation
Timeline
Teller II
PNC Bank
10.2014 - 12.2015
Personal Banker
Woodforest National Bank
09.2011 - 09.2014
District Sales Manager
Unlimited Tan
02.2005 - 12.2009
GED -
Kelvyn Park