Summary
Overview
Work History
Education
Skills
Timeline
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Varell Wiley

West Des Moines,IA

Summary

Experienced Assistant Store Manager adept at leading teams and managing operations. Skilled in delivering exceptional customer communication and service. Proven track record of driving performance compliance with rules and regulations.

Overview

6
6
years of professional experience

Work History

Assistant Store Manager

Evergreen Property Investments
West Des Moines, IA
06.2022 - 08.2024
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.

Cashier

Dollar Tree Stores
West Des Moines, IA
02.2022 - 07.2022
  • Resolved customer complaints professionally in accordance with company policy.
  • Stocked shelves with merchandise when needed.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

General Manager

DRM Arby's
West Des Moines, IA
01.2019 - 03.2021
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Recruited, interviewed and hired qualified staff for open positions.

Education

Associate of Arts - Business Management

DMACC
Ankeny, IA
06-2004

High School Diploma -

Hoover High School
Des Moines, IA
05-1999

Skills

  • Staff Development
  • Performance Management
  • Strategic Planning
  • Staff Management
  • Customer Relationship Management (CRM)
  • Staff Training and Development
  • Sales management
  • Performance Evaluations

Timeline

Assistant Store Manager

Evergreen Property Investments
06.2022 - 08.2024

Cashier

Dollar Tree Stores
02.2022 - 07.2022

General Manager

DRM Arby's
01.2019 - 03.2021

Associate of Arts - Business Management

DMACC

High School Diploma -

Hoover High School

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