Varenina Wigan
Westerville,Ohio
Summary
Dynamic professional with a proven track record at Discover Financial Services, adept in account administration and customer relationship development. Excelled in creating customized financial solutions, enhancing client satisfaction, and resolving issues efficiently. Skilled in Microsoft Office and persuasive communication, consistently boosting client engagement and satisfaction.
Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Knowledgeable about Banking practices and documentation requirements.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
15
15
years of professional experience
Work History
Account Specialist
Discover Financial Services, DFS
03.2021 - Current
- Developed customized financial solutions for clients, addressing their unique needs and concerns.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Recorded accurate and efficient records in customer database.
Customer Service Call Center Representative
DSW Shoephoria
07.2017 - 03.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Provided constructive feedback to supervisors regarding potential areas of improvement in policies or procedures that could enhance the customer experience further.
- Increased first-call resolution rates by thoroughly understanding products and services offered and providing accurate information to customers.
Customer Consultant
Fedex Office
09.2014 - 06.2017
- Boosted sales by providing tailored product recommendations based on client needs and preferences for print services.
- Cultivated a positive work environment that fostered teamwork and collaboration among peers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained staff on operating procedures and company services.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Assisted customers in locating desired items, ensuring a positive shopping experience.
Executive Assistant
Pink Slip Pictures
01.2010 - 08.2014
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointment.
- Worked with senior management to initiate new projects and assist in various processes.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
Education
Associate of Arts -
Santa Monica College
Santa Monica, CA12-2000
Skills
- Account administration
- Customer relationship development
- Microsoft office proficiency
- Account updating
- Report writing
- Terms negotiation
- Research proficiency
- Focus groups
- Processing payments
- Account servicing
- Persuasive communication
Affiliations
- Advisory Board
ACE Award
I received a Star award certificate for providing an amazing customer experience in September 2024.
Timeline
Account Specialist
Discover Financial Services, DFS
03.2021 - Current
Customer Service Call Center Representative
DSW Shoephoria
07.2017 - 03.2021
Customer Consultant
Fedex Office
09.2014 - 06.2017
Executive Assistant
Pink Slip Pictures
01.2010 - 08.2014
Associate of Arts -
Santa Monica College
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