Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Collections Account Management
One Main Financial
Tempe, AZ
06.2018 - Current
Account manager of a portfolio of up to 200 accounts at a time
Demonstrated success in dynamic work conditions.
Working as a team player and improvising a positive work environment
Ensured compliance with applicable laws related to debt collection practices.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Provided excellent customer service while collecting past due amounts from customers.
Elderly Caregiver
American Orchards
Gilbert, AZ
07.2017 - 06.2018
Administered medication as directed by physician
Monitored progress and documented any status changes accordingly
Maintained a clean, safe and well-organized patient environment
Directed routine operations, aiding when required.
Developed rapport with patients to create a safe and trusting environment for care
Ensured better quality of life for patients with empathetic treatment.
Med-Tech Supervisor
Legacy Retirement Residence of Mesa
Mesa, AZ
01.2011 - 07.2017
Administered medications as directed by the physician's order, and took verbal orders from physicians.
Implemented safety measures within the clinical environment per OSHA standards.
Optimized patient health by delivering effective treatments.
Assisted disabled clients in any way necessary to facilitate independence and well-being
Directed routine activities and extended aid where essential.
Developed rapport with patients to create a safe and trusting environment for care
Monitored progress and documented any status changes accordingly
Provided excellent patient support and care to patients and families.
Supervised and trained new associates on company policies and mission.
Education
GED -
Emily Griffin
Some College (No Degree) -
Maricopa Community Colleges, Mesa Community College
Mesa, AZ
Skills
Debt collection
State regulations knowledge
Clinical quality program standards
Medication administration
Verbal communication
Time management
Analytical and critical thinking
Customer service
Timeline
Collections Account Management
One Main Financial
06.2018 - Current
Elderly Caregiver
American Orchards
07.2017 - 06.2018
Med-Tech Supervisor
Legacy Retirement Residence of Mesa
01.2011 - 07.2017
GED -
Emily Griffin
Some College (No Degree) -
Maricopa Community Colleges, Mesa Community College