Veronica Robinson
IL
Summary
Reliable Store Manager with 10 years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
4
4
years of professional experience
Work History
Store Manager
Daily Thread - Store Closed
Joliet, IL
11.2022 - 10.2023
- Trained and mentored associates to teach daily tasks and procedures.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Assistant Store Manager
Versona
Joliet, IL
06.2021 - 11.2022
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
WAREHOUSE ASSOCIATE
AMAZON CHANNAHON
, IL
10.2020 - 06.2021
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Used pallet jacks to move items to and from warehouse locations.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
ASSISTANT MANAGER
DRY GOODS
JOLIET, IL
05.2019 - 10.2020
- Hired and trained a quality core staff, administered performance evaluations, manage turnover and develop action plans for employee sales growth.
- Enforced company cash handling policies and procedures.
- Maximized daily sales, attracted, engaged and motivated customers to make purchases by merchandising and window displays.
- Delegated daily tasks to team members to optimize group productivity and mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Education
B.A - Fashion Marketing and Management
The Illinois Institute of Art
01.2013
Skills
- Mac and Windows operating systems
- Microsoft Word, Excel, Powerpoint
- Adobe Suites
- Photography
- POS systems operations
- Stock management
- Merchandising
- Sales Techniques
- Customer Service
- Sales Strategies
- Shift Scheduling
- Recruiting and Hiring
- Store Opening and Closing
- Store Merchandising
- Verbal and Written Communication
Timeline
Store Manager
Daily Thread - Store Closed
11.2022 - 10.2023
Assistant Store Manager
Versona
06.2021 - 11.2022
WAREHOUSE ASSOCIATE
AMAZON CHANNAHON
10.2020 - 06.2021
ASSISTANT MANAGER
DRY GOODS
05.2019 - 10.2020
B.A - Fashion Marketing and Management
The Illinois Institute of Art
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