Varsenik Wannes
Sunnyside
Summary
Adept at quality control and fostering positive client relationships, I significantly enhanced customer satisfaction at Pop On Smile through meticulous attention to detail and a steadfast commitment to meeting deadlines. My expertise in nail technology and customer service, backed by a history of creating loyal clientele, showcases my dual strength in technical and interpersonal skills. Strong customer service relations.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Dental Veneer Finisher
Pop On Smile
08.2021 - 10.2024
- Completed final inspections on products to ensure quality standards were met.
- Stored materials and tools properly to ensure easy access and safety.
- Inspected finished products for defects and made necessary adjustments.
- Maintained a clean work environment, promoting a positive atmosphere conducive to high-quality output.
- Demonstrated strong attention to detail when performing intricate finishing tasks on complex products or designs.
- Completed projects within established deadlines while maintaining stringent quality standards throughout the work process.
- Collaborated with team members to meet quotas and maintain consistent productivity levels.
- Utilized various hand tools and equipment effectively, ensuring precision in all aspects of the finishing process.
Cosmotologist/Licensed Nail Technician
Xpress Spa
01.2017 - 02.2020
- Maintained a clean and sanitary work environment, ensuring compliance with state regulations and promoting client safety.
- Accommodated walk-in customers effectively without disrupting pre-scheduled appointments by multitasking between tasks efficiently.
- Established loyal clientele through excellent customer service, listening attentively to preferences and addressing concerns promptly.
- Performed thorough consultations with new clients to assess their individual needs and preferences before beginning any procedures or treatment plans.
- Educated clients on proper nail care techniques, recommending appropriate at-home maintenance products for long-lasting results.
Retail Fragrance Department
Macys Department Store
03.2016 - 01.2017
- Maintained a visually appealing department layout that effectively showcased products and enticed customers to make purchases.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Ensured compliance with company policies, procedures, and safety standards throughout all aspects of department operation.
Licensed Nail Technician
Dea Salon
12.2011 - 08.2015
- Maintained a clean and sanitary work environment, ensuring compliance with state regulations and promoting client safety.
- Accommodated walk-in customers effectively without disrupting pre-scheduled appointments by multitasking between tasks efficiently.
- Established loyal clientele through excellent customer service, listening attentively to preferences and addressing concerns promptly.
- Enhanced client satisfaction by providing high-quality manicures and pedicures, adhering to industry standards and best practices.
- Administered soothing hand massages as part of manicure services, enhancing overall customer experience and encouraging repeat visits.
Licensed Nail Technician
Dessi & Alina at Your Fingertips
06.2006 - 09.2011
- Accommodated walk-in customers effectively without disrupting pre-scheduled appointments by multitasking between tasks efficiently.
- Implemented strict sanitation protocols for tools and equipment, reducing the risk of infection or contamination among clients.
- Demonstrated expertise in various nail treatments, including gel polish application, acrylic extensions, and paraffin dips for optimal results.
- Streamlined appointment scheduling for improved customer experience, managing bookings efficiently and minimizing wait times.
Customer Service/Licensed Nail Technician
Arsi LTD
06.1992 - 08.2005
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Education
Cosmetology License - Cosmetology
Ultisma Beauty Institute
34th St Between 5th Ave And 6th Ave06-1981
High School Diploma -
Bryant High School
Astoria, NY06-1979
Skills
- Deadline oriented
- Quality control
- Positive attitude
- Punctual and reliable
- Attention to detail
- Following instructions
- Customer service satisfaction
Certification
Cosmetology Certification
Languages
Armenian
Native or Bilingual
English
Native or Bilingual
Timeline
Dental Veneer Finisher
Pop On Smile
08.2021 - 10.2024
Cosmotologist/Licensed Nail Technician
Xpress Spa
01.2017 - 02.2020
Retail Fragrance Department
Macys Department Store
03.2016 - 01.2017
Licensed Nail Technician
Dea Salon
12.2011 - 08.2015
Licensed Nail Technician
Dessi & Alina at Your Fingertips
06.2006 - 09.2011
Customer Service/Licensed Nail Technician
Arsi LTD
06.1992 - 08.2005
Cosmetology License - Cosmetology
Ultisma Beauty Institute
High School Diploma -
Bryant High School
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