Salesforce Sales Cloud
VARUN KRISHNA KONDURU
Aubrey
Summary
Certified Salesforce Consultant with 7+ years of experience in Salesforce Administration and Development. Proven ability to design and implement scalable solutions across Sales Cloud, Service Cloud, and custom applications using Apex, Visualforce, and Lightning Web Components. Strong background in Agile SDLC, emphasizing requirements analysis and user training, leading to improved system adoption and measurable business results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Salesforce Developer
Capital One
Plano
10.2023 - 04.2025
- Engineered Salesforce Sales Cloud solutions for 2,500+ users, enabling real-time transactions and risk analytics.
- Developed over 15 custom Flows, Apex Triggers, and Apex Classes to automate intricate business processes.
- Built Lightning Web Components for custom dashboards and maintained Visualforce pages for legacy compatibility.
- Integrated Salesforce with external systems via REST APIs, enhancing synchronization of transaction and risk data.
- Led migration of over 1 million records using Data Loader, achieving 99.8% accuracy.
- Spearheaded CI/CD processes with Salesforce DX, GitHub, and Jenkins, minimizing deployment timelines by 40%.
- Delivered 20+ user stories through Agile sprints in Jira, boosting user adoption by 15% post-Lightning rollout.
- Managed monthly refreshes of three full-copy environments to ensure development integrity.
Salesforce Developer
Baylor Scott & White
Irving
08.2023 - 09.2023
- Customized Salesforce Service Cloud to enhance healthcare case management for over 2,000 users.
- Designed and deployed more than 10 Flows, Validation Rules, Apex Triggers, and Visualforce components.
- Built Apex Classes for real-time data synchronization across healthcare operations, achieving 40% efficiency boost.
- Created Lightning Components and optimized layouts to improve patient tracking workflows.
- Supported internal healthcare system integrations through Web Services (APIs).
- Delivered dashboards and reports that cut reporting efforts by 50%.
- Facilitated User Acceptance Testing (UAT) and sandbox deployments with 95% satisfaction rate.
Salesforce Administrator / Developer
Cigna
Hyderabad
05.2020 - 12.2021
- Administered and customized Sales and Service Cloud for claims management CRM with over 1,800 users.
- Developed Apex Classes, Flows, and Lightning Components to automate claims processing efficiently.
- Created more than eight dynamic dashboards and over 20 reports, enhancing operational visibility by 20%.
- Integrated Salesforce with external claims systems through REST APIs, syncing over 300K monthly transactions.
- Supported Classic-to-Lightning migration by developing Lightning Components and training 50 users.
Salesforce Administrator / Developer
Citi Bank
Hyderabad
06.2017 - 04.2020
- Managed Salesforce CRM for banking operations, supporting over 1,500 users.
- Developed Apex Triggers, Validation Rules, and Flows to automate lead and opportunity processes.
- Created custom Visualforce pages for legacy applications to enhance user experience.
- Loaded over 500K records using Data Loader while ensuring complete data integrity.
- Created more than 15 dashboards and reports, improving sales pipeline tracking by 25%.
- Collaborated on technical requirements gathering and delivered scalable designs throughout the enterprise.
Salesforce Developer Intern
H-Line Soft Information Technologies
Hyderabad
06.2016 - 05.2017
- Developed reusable lightning components for integration across multiple applications.
- Collaborated with systems analysts, engineers, and programmers to identify limitations and resolve software issues.
- Engaged with project managers and stakeholders to clarify design specifications and plan development approaches.
- Integrated third-party services like Google Maps API into Salesforce organizations.
- Implemented best practices, including governor limits and coding standards in Apex class development.
Education
Master of Science - Computer Technology
Eastern Illinois University
IL, USA05.2023
Bachelor in Technology - Information Technology
Jawaharlal Nehru Technology University
Hyderabad, India05.2016
Skills
- Salesforce administration and development
- Sales Cloud and Service Cloud
- Experience Cloud and platform apps
- CPQ and Apex programming
- Visualforce and Lightning components
- Flows and SOQL/SOSL queries
- Validation rules and custom fields
- Layouts and Salesforce DX
- Data Loader and version control
- Continuous integration and deployment
- Agile methodologies and Scrum practices
- Software development lifecycle (SDLC)
- Root cause analysis and documentation
- CRM configuration and data migration
- Security management and reporting
- User training and permissions management
- Roles and profiles configuration
- Automation strategies and scalability monitoring
- Lead-to-quote process expertise
- Quote-to-cash process knowledge
Certification
- Salesforce Certified Agentforce Specialist
- Salesforce Certified Administrator
- Salesforce Certified Platform Developer I
Additional Information
CRM Configuration, Data Migration, Security Management, Reporting, User Training, Permissions, Roles, Profiles, Automation, Scalability Monitoring, Lead-to-Quote and Quote-to-Cash Process Knowledge
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Salesforce Service Cloud
Salesforce Marketing Cloud
Apex Programming
Lightening Web Components
Timeline
Salesforce Developer
Capital One
10.2023 - 04.2025
Salesforce Developer
Baylor Scott & White
08.2023 - 09.2023
Salesforce Administrator / Developer
Cigna
05.2020 - 12.2021
Salesforce Administrator / Developer
Citi Bank
06.2017 - 04.2020
Salesforce Developer Intern
H-Line Soft Information Technologies
06.2016 - 05.2017
Master of Science - Computer Technology
Eastern Illinois University
Bachelor in Technology - Information Technology
Jawaharlal Nehru Technology University
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