Vashon Matthews
SAN ANTONIO,Texas
Overview
3
3
years of professional experience
Work History
Call Center Representative
Alorica
03.2023 - 10.2023
- Responded to customer calls to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Pest Control Technician
Nu Way Pest Control
08.2020 - 03.2022
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Maintained compliance with regulatory standards and safety requirements.
- Addressed routine equipment maintenance according to established schedule.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Applied chemical solutions on building surfaces to eliminate pests.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
- Drove to customer residences and places of business to inspect for pests.
- Educated and advised customers on preventive measures to reduce pest infestations.
Education
Diploma -
S.A. Leadership Academy
2018
Skills
- Complaint Resolution
- Customer Relationship Management
- Customer Service
- Problem-Solving Skills
- Inbound Phone Call Management
- Verbal and Written Communication
- Call Center Customer Service
- Payment Processing
Timeline
Call Center Representative
Alorica
03.2023 - 10.2023
Pest Control Technician
Nu Way Pest Control
08.2020 - 03.2022
Diploma -
S.A. Leadership Academy