Overview
Work History
Education
Skills
Timeline
Generic

Vashon Matthews

SAN ANTONIO,Texas

Overview

3
3
years of professional experience

Work History

Call Center Representative

Alorica
03.2023 - 10.2023
  • Responded to customer calls to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Pest Control Technician

Nu Way Pest Control
08.2020 - 03.2022
  • Maintained quality assurance and customer satisfaction objectives.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Maintained compliance with regulatory standards and safety requirements.
  • Addressed routine equipment maintenance according to established schedule.
  • Responded to customer inquiries and complaints regarding pest control services and solutions.
  • Applied chemical solutions on building surfaces to eliminate pests.
  • Applied pesticides to inside and outside of structures utilizing company protocols.
  • Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
  • Drove to customer residences and places of business to inspect for pests.
  • Educated and advised customers on preventive measures to reduce pest infestations.

Education

Diploma -

S.A. Leadership Academy
2018

Skills

  • Complaint Resolution
  • Customer Relationship Management
  • Customer Service
  • Problem-Solving Skills
  • Inbound Phone Call Management
  • Verbal and Written Communication
  • Call Center Customer Service
  • Payment Processing

Timeline

Call Center Representative

Alorica
03.2023 - 10.2023

Pest Control Technician

Nu Way Pest Control
08.2020 - 03.2022

Diploma -

S.A. Leadership Academy

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Vashon Matthews