Vashon Williams
Mansfield
Summary
Results-oriented Regional Area Manager with over 5 years of experience in operations management, territory management, and team leadership within the moving and storage industry. Skilled in driving operational efficiencies, fostering customer-centric cultures, and achieving organizational growth. Seeking to leverage expertise in a full-time Regional Manager role to contribute to the success of Flex and Moving Storage.
Overview
7
7
years of professional experience
Work History
Regional Operations Manager
IStorage
06.2021 - 01.2025
- Oversee daily operations of multiple storage facilities across the state, ensuring the highest standards of customers satisfaction and operation efficiency.
- Implement KPIs, policies, and procedures across locations to uniformity and quality control.
- Regularly visits facilities to assess performance, offer support, and identify areas for improvement.
- Lead a team of Area Managers, providing guidance and training to optimize performance.
- Resolve customer issues promptly, maintaining strong relationships and improving service delivery.
- Enforce safety protocols, ensuring compliance with federal, state, and local regulations.
- Work closely with senior leadership to align strategies for sustainable business growth.
Operation Manager
IStorage
03.2018 - 06.2021
- Managed day-by-day operations of moving and storage services, ensuring timely delivery and customer satisfaction.
- Led a team of employees, ensuring adherence to company standards and operational goals
- Developed and maintained budgets, improving cost efficiency and profitability.
- Coordinated logistics to ensure smooth operations and timely resolution of customer complaints.
Education
BBA - Business Administration
Mississippi Valley State University
Itta Bena, MS05-2018
High School Diploma -
Greenville High School
Greenville05-2015
Skills
- Territory Manager
- Team Leadership & Development
- Customer Relationship Manager (CRM)
- Operational Efficiency
- KPI Implementation & Monitoring
- Regulatory Compliance
- Safety Protocols & Procedures
- Financial Budgeting & Cost Management
- Strategic Planning & Problem Solving
- Staff Recruitment & Training
- Customer Service Excellence
- Excellent Communication Skills
Key Achievements
- Successfully managed a portfolio of multiple facilities, driving operational excellence and customer satisfaction.
- Consistently exceeded KPI targets related to customer service, facility performance, and staff productivity.
- Improved team performance and morale through leadership training, motivating employees to align with company goals.
Timeline
Regional Operations Manager
IStorage
06.2021 - 01.2025
Operation Manager
IStorage
03.2018 - 06.2021
BBA - Business Administration
Mississippi Valley State University
High School Diploma -
Greenville High School
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