Vashti Solis
Tucson,AZ
Summary
Organized Healthcare Professional experienced in enhancing individual well-being through effective communication and adherence to clinical protocols. Managed front desk operations and optimized visitor experiences by overseeing high-volume call management and appointment scheduling. Fostered a welcoming environment through strong organizational and interpersonal skills.
Overview
14
14
years of professional experience
Work History
Receptionist
Tucson Pulmonology
Tucson, AZ
- Schedule appointments.
- Checked in and out patients.
- Open and closed facility duties.
- Collected copayments and deductibles.
- Scheduled appointments according to diagnosis.
CARE GUIDE
OSCAR HEALTH INSURANCE
Tucson, AZ
06.2026 - Current
- Provided expert guidance on insurance products to clients, ensuring informed decisions.
- Streamlined policy processing procedures to enhance efficiency and reduce turnaround time.
- Built strong relationships with clients through effective communication and personalized service.
- Conducted comprehensive needs assessments to tailor insurance solutions for diverse clientele.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
Outreach Worker
Tucson Indian Center
Tucson, AZ
10.2024 - 05.2026
- Work with the native community to set health care goals.
- Connect participants to community resources.
- Complete refers to internal and external resources.
- Case Management
Serious Mental Illness (SMI) Recovery Coach/Case Manager/Out Reach Worker
COPE Community Services, Inc.
Tucson, AZ
12.2015 - 10.2024
- Develop and Monitor SMI/SUA treatment and crisis plans
- Maintain timely and detailed medical records through online medical records database
- Conduct intake appointments and assessment for new patients
- Establish a network of community resources in accordance with treatment
- Coordinate care with outside agencies through ART (Adult Recovery Team) meetings
- Coordinate care services with patients’ insurance to ensure level of care was being met
- Experience with patients under MAT Services
- Assist patients with referrals and scheduling follow up appointments
- Substance Abuse Case Manager/Receptionist/ Benefits and Eligibility Specialist
- June 2015- Dec 2015
Receptionist
Family Care Specialist
Montbello, CA
03.2012 - 02.2015
- Schedule appointments.
- Checked in and out patients.
- Open and closed facility duties.
- Collected copayments and deductibles.
- Scheduled appointments according to diagnosis.
- Verified insurance eligibility
Education
Medical Billing & Insurance Specialist Diploma -
United Education Institute
El Monte, CA12-2010
High School Diploma - undefined
Pioneer Adult School
West Covina, CA06-2010
Skills
- Bilingual proficiency
- Telephone skills
- Data entry
- Verbal and written communication
- Scheduling
- Scheduling appointments
- Office administration
- Multi-line telephone operation
- Professional demeanor
- Front desk operations
- Problem-solving
- Attention to detail
- Documentation
- Client relationship building
- Applicant screening
Languages
English
Professional Working
Spanish
Full Professional
Timeline
CARE GUIDE
OSCAR HEALTH INSURANCE
06.2026 - Current
Outreach Worker
Tucson Indian Center
10.2024 - 05.2026
Serious Mental Illness (SMI) Recovery Coach/Case Manager/Out Reach Worker
COPE Community Services, Inc.
12.2015 - 10.2024
Receptionist
Family Care Specialist
03.2012 - 02.2015
High School Diploma - undefined
Pioneer Adult School
Receptionist
Tucson Pulmonology
Medical Billing & Insurance Specialist Diploma -
United Education Institute