Vasilia Arbulu

• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Maintained a clean and sterile work environment to prevent cross-contamination and infection.
• Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.

Office manager 01/2023-03/2024

Dental assistant 09/2020-01/2023

• AR collections, creating and selling Financial arrangements and discussing new products with patients
• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
• Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
• Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
• Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
• Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
• Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
• Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
• Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
• Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
• Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
• Established clear performance expectations for team members through goal setting sessions, regular performance reviews, feedback meetings, resulting in higher employee engagement levels.
• Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
• Reduced appointment cancellations and no-shows with proactive reminder and follow-up system.
• Fostered culture of continuous improvement by encouraging staff feedback and implementing changes to enhance service delivery.

• Serving the dining room, Bartender, taking and placing orders
• Serving the food
• Remembering specials and menu
• Cleaning dining room
• All duties of a server

• Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
• Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
• Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
• Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
• Educated dental team members on insurance policies and procedures to promote a cohesive office environment focused on quality patient care.
• Reduced billing errors by consistently verifying insurance eligibility prior to service delivery.
• Maintained accurate records of patient treatments, billing information, and insurance details to ensure seamless communication between patients, providers, and insurers.