Vasiliy Mikhaylyuk
Summary
Experienced Garage Door Technician specializing in installation, repair, and maintenance. Knowledgeable in mechanical and electrical systems, with a focus on safety protocols to ensure reliable installations. Expertise in troubleshooting complex issues and delivering exceptional customer service, consistently achieving high standards of craftsmanship.
Overview
7
7
years of professional experience
Work History
Garage Door Technician
Garage Door Experts LLC
Wellford
09.2023 - Current
- Replaced broken panels in order to restore functionality of the door.
- Provided routine maintenance services for existing garage door systems including lubrication of moving parts.
- Installed new openers and doors for residential customers using a variety of tools.
- Assisted customers with selecting appropriate accessories for their garage door system based on individual needs and preferences.
- Followed up with customers after completion of jobs in order to confirm satisfaction levels.
- Repaired or replaced faulty components such as torsion springs, pulleys, hinges, cables, and rollers.
Garage Door Technician
Overhead Garage Door
Greenville
02.2023 - 05.2026
- Installed and repaired residential and commercial garage doors.
- Diagnosed issues with garage door mechanisms and provided effective solutions.
- Ensured safety protocols during all installations and repairs.
- Conducted sales pitches and sold jobs on the spot for something the client needed/desired.
- Maintained inventory of parts and tools for efficient operations.
- Researched product information in order to provide accurate pricing estimates to customers.
- Replaced broken panels in order to restore functionality of the door.
- Ensured that all necessary paperwork was completed accurately prior to completion of job.
Independent Contractor
Upstate Communications
Rochester
01.2022 - 01.2023
- Provided technical assistance to clients in using products or services.
- Identified opportunities for process improvement within the organization.
- Changed internet Taps on utility poles to ensure the internet signal was strong
- Splicing Hardline and adding new connection
- Reading the map of the job site referred to as (nodes)
- Communicating with the spectrum office before and after every work night to make sure there’s no break in connection
Trucking Dispatcher
Vm Express
Taberg
06.2019 - 12.2022
- Coordinated truck routes to optimize delivery schedules and reduce delays.
- Communicated with drivers to provide real-time updates and support.
- Managed freight documentation and ensured compliance with regulations.
- Established strong relationships with clients to address shipping inquiries promptly.
- Resolved operational issues by troubleshooting logistics challenges effectively.
- Prepared documents such as bills of lading, invoices, manifests, safety reports.
- Provided support to drivers regarding route directions, traffic issues, road closures.
- Maintained records of deliveries, pickups, and other related information for customer service purposes.
- Oversaw scheduled routes to ensure appropriate coverage by delivery drivers.
Call Center Representative
Tidal Basin
Utica
01.2021 - 12.2021
- Provided customer support through phone, email, and live chat channels.
- Resolved customer inquiries and complaints with effective problem-solving techniques.
- Maintained knowledge of Tidal Basin's services to provide accurate information to customers.
- Managed high call volumes while ensuring quality service was consistently delivered.
- Implemented feedback from customers to enhance overall service experience.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Education
Camden High School
Camden, NYSome College (No Degree) - General Studies
Mohawk Valley Community College
Utica, NYSkills
- Garage door installation
- Component repair
- Diagnostics and troubleshooting
- Safety protocol adherence
- Hand tool proficiency
- Technical support
- Customer service
- Customer relationship management
- Attention to detail
- Time management
- Effective communication
Languages
Russian
Limited
Timeline
Garage Door Technician
Garage Door Experts LLC
09.2023 - Current
Garage Door Technician
Overhead Garage Door
02.2023 - 05.2026
Independent Contractor
Upstate Communications
01.2022 - 01.2023
Call Center Representative
Tidal Basin
01.2021 - 12.2021
Trucking Dispatcher
Vm Express
06.2019 - 12.2022
Camden High School
Some College (No Degree) - General Studies
Mohawk Valley Community College