VASILIY MUNTYAN

• Managed financial aspects of business operations including budgeting, expense tracking, and tax filing.
• Established strong working relationships with dispatchers, co-workers, and customers, resulting in improved coordination and scheduling.
• Continuously updated industry knowledge through participation in professional development opportunities such as training seminars or workshops.
• Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Collaborated with other owner/operators in networking efforts to exchange information, resources, and business opportunities.
• Contributed to a positive team atmosphere among fellow drivers by providing support, assistance, and sharing best practices when needed.
• Training and mentoring newly hired team members.

• Managed appointments and coordinated my schedule to maximize efficiency.

• Built rapport with clients, identifying opportunities to upsell premium services.

• Delivered high quality detail-oriented work, ensuring customer satisfaction and repeat business.

• Managed social media accounts to attract new customers.

• Established strong customer relationships through excellent communication and attentive service.

• Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.

• Consulted with customers to assess needs and propose optimal solutions.

• Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.

• Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately.

• Assisted with special events and programs
• Maintained clean, neat, and operational facilities to serve program needs
• Supported engaging, fun, and smooth-running events by helping with organization and planning
• Used strong interpersonal communication skills to convey information to others
• Communicated with staff members to stay informed about volunteer opportunities and events