Vassana Phanthalasy
Toledo,OH
Summary
Customer-focused professional with expertise in enhancing service quality and operational efficiency. Demonstrated ability to manage time effectively in fast-paced settings while fostering teamwork and problem-solving. Committed to maintaining clean work areas to ensure positive customer experiences.
Overview
11
11
years of professional experience
Work History
Ice Cream Server
Tony's Cones & Coney's
Toledo, Ohio
04.2026 - Current
- Delivered exceptional customer service by serving ice cream and coney dogs with a welcoming attitude.
- Provided excellent customer service by responding promptly to customer inquiries and requests.
- Maintained cleanliness of serving area and equipment throughout shifts to ensure hygiene standards.
- Organized toppings efficiently for streamlined service during peak hours.
- Executed cash transactions accurately, providing customers with correct change and enhancing their experience.
- Memorized menu items and identified allergens, improving service efficiency and customer safety.
- Assisted in training new staff on menu items and service procedures.
- Closed shop by performing thorough cleaning and organization of workstations. by cleaning workstations, restocking supplies, and disposing of trash to maintain a hygienic environment.
Care Team Partner
St. Charles Hospital Progressive Care Unit
Oregon , OH
08.2024 - 03.2025
- Engaged with patients to provide comfort and address concerns, fostering a supportive environment for recovery.
- Collaborated with nursing staff to enhance patient care processes, improving response times and care coordination.
- Monitored and recorded vital signs, promptly reporting any changes.
- Implemented fall prevention techniques to enhance patient safety.
- Conducted regular rounds to enhance patient safety and proactively resolve issues.
- Maintained accurate patient records and documentation to ensure compliance.
- Documented patient progress in electronic health records for continuity of care.
- Trained new staff on unit protocols and procedures, ensuring consistent operational standards and continuity of care.
Amazon Associate
Amazon
Perrysburg, Ohio
01.2023 - 10.2023
- Sorted and organized inventory for efficient order processing.
- Operated warehouse equipment to move products safely.
- Maintained cleanliness and safety standards in work areas.
- Collaborated with team members to meet daily targets.
- Performed quality checks on products before shipment.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Used scanners to track parcel information, condition or receipt.
City Mail Carrier
USPS
Toledo, Ohio
12.2022 - 06.2023
- Delivered mail and packages efficiently to residential and business addresses.
- Sorted incoming and outgoing mail to facilitate timely processing and delivery.
- Maintained accurate daily records of mail deliveries and pickups.
- Managed time to ensure on-time delivery across multiple mail routes.
- Adhered to safety protocols while operating postal vehicles on various routes.
- Handled valuable documents and fragile items with care.
- Assisted in loading and unloading trucks with parcels and mail items.
- Utilized GPS navigation to optimize delivery routes for efficiency.
Store Associate
Aldi
Oregon, Ohio
08.2021 - 02.2023
- Assisted customers by addressing product inquiries and delivering exceptional service.
- Operated cash register, efficiently processing customer transactions.
- Organized and stocked shelves, ensuring product availability and enhancing customer shopping experience. and organized products to ensure tidy presentation.
- Maintained cleanliness and order in store and backroom, contributing to a welcoming environment for customers.
- Collaborated with team to achieve daily operational goals.
- Monitored inventory levels, promptly reporting shortages to management.
- Supported promotional displays with accurate signage placement.
- Trained new associates on store policies and procedures, facilitating effective onboarding and team integration.
Cashier Team Lead
Kroger
Oregon, Ohio
03.2020 - 12.2020
- Processed customer payments quickly at the register, consistently surpassing productivity standards.
- Handled cash, credit, and digital payments while ensuring security protocols compliance.
- Resolved customer complaints and inquiries, improving service quality and customer experience.
- Approved customer discounts to resolve pricing disputes and maintain customer satisfaction. to resolve disputes and uphold customer satisfaction.
- Processed refunds and exchanges in accordance with company policy.
- Performed daily opening and closing procedures for register area.
- Assisted customers in locating items within store upon request.
- Supported teams with stocking shelves and bagging groceries.
STNA
Arbors Of Oregon
Oregon, Ohio
12.2015 - 11.2017
- Enhanced patient satisfaction through assistance with bathing, dressing, and exercise, fostering independence and dignity.
- Supported residents in daily living activities and personal care to enhance comfort and well-being.
- Monitored vital signs, reporting changes to nursing staff immediately.
- Documented care accurately and timely in resident records.
- Collaborated with team members to ensure high-quality resident care.
- Provided emotional support and companionship to residents consistently.
- Ensured cleanliness and organization of resident living areas to promote a safe and pleasant environment.
- Participated in training sessions to enhance caregiving skills.
Education
High School Diploma -
Clay High School
Oregon08-2015
Some College (No Degree) - BSN
Mercy College of Ohio
Toledo, OHSkills
- Customer service and support
- Cash handling
- Time management
- Safety protocols
- Quality assurance
- Team collaboration
- Effective communication
- Active listening
- Problem solving
- Hospitality and accommodation
- Patience and empathy
Timeline
Ice Cream Server
Tony's Cones & Coney's
04.2026 - Current
Care Team Partner
St. Charles Hospital Progressive Care Unit
08.2024 - 03.2025
Amazon Associate
Amazon
01.2023 - 10.2023
City Mail Carrier
USPS
12.2022 - 06.2023
Store Associate
Aldi
08.2021 - 02.2023
Cashier Team Lead
Kroger
03.2020 - 12.2020
STNA
Arbors Of Oregon
12.2015 - 11.2017
High School Diploma -
Clay High School
Some College (No Degree) - BSN
Mercy College of Ohio