Vassana Srinual
Saint Amant,LA
Summary
Results-driven Operations Manager with expertise in customer/employee relationship management, budget oversight, and conflict resolution. Proven ability to streamline payroll operations and enhance team performance through effective training and communication.
Overview
10
10
years of professional experience
Work History
Payroll Manager
Cheryl Meral
Thibodaux, Louisiana
01.2016 - Current
- Supervise payroll staff, providing training and support on best practices.
- Implement payroll software updates to enhance system efficiency and accuracy.
- Collaborate with HR to resolve employee inquiries regarding pay and deductions.
- Conduct audits of payroll records for accuracy and completeness.
- Verify accuracy of employee hours worked, pay rate changes, deductions, bonuses, and other payroll data.
- Maintain detailed records of all wage calculations and deductions.
- Perform quality checks on final payrolls prior to their transmission or distribution.
Bar and Restaurant Manager
Sarita's Grill and Cantina
Maurepas, Louisiana
05.2015 - Current
- Manage daily operations of restaurant and bar to ensure smooth service.
- Train staff on menu items, customer service, and safety protocols.
- Manage the bar area including ordering supplies, mixing drinks and ensuring quality control measures were followed.
- Inspect dining areas for cleanliness, proper set-up of tables and chairs.
- Lead team meetings to communicate expectations and address concerns.
- Resolve customer complaints in a professional manner.
- Perform routine maintenance on restaurant equipment.
- Communicate well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Complete thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coach staff on strategies to enhance performance and improve customer relations.
Home Care Provider
Michael Meral
Thibodaux, Louisiana
01.2016 - 03.2025
- Assisted clients with daily living activities and personal care needs.
- Communicated effectively with families about client health and wellbeing.
- Administered medication according to prescribed schedules and guidelines.
- Maintained accurate records of client care and activities for review.
- Provided companionship to enhance emotional support for clients.
- Monitored client safety and reported changes in condition promptly.
- Ensured a clean, safe, and comfortable living environment for clients.
- Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Assisted clients with mobility issues by using appropriate transfer techniques.
Medical Billing, Insurance, and Coding
Home Medical Supplies LLC
Mandeville, Louisiana
01.2019 - 01.2021
- Coordinated insurance claims processing for patient services and billing inquiries.
- Managed patient information and maintained confidentiality in all communications.
- Communicated with healthcare providers to resolve claim discrepancies effectively.
- Assisted patients in understanding their insurance coverage and benefits options.
- Updated electronic health records to reflect accurate insurance information regularly.
- Provided customer service support to internal staff members in regards to insurance verification procedures.
- Collaborated with team members to improve existing workflows related to insurance claim submissions.
Finance Manager
First & Last Choice Auto Sales LLC
Baton Rouge, Louisiana
05.2016 - 05.2018
- Managed financial reporting and analysis for auto sales operations.
- Developed budgets and forecasts to guide financial planning.
- Oversaw cash flow management and expense control processes.
- Implemented financial policies to ensure compliance and efficiency.
- Collaborated with sales teams to align financial strategies with goals.
- Conducted audits to verify accuracy in financial transactions.
- Evaluated investment opportunities to enhance company growth potential.
- Maintained accounts payable and receivable records ensuring timely payments are made.
- Established relationships with banking partners to secure favorable terms on financing arrangements.
- Managed financial transactions involving general funds and contracts to reduce cashflow challenges.
- Managed payroll processing activities for multiple entities including tax filings.
- Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
- Calculated and prepared checks for utilities, taxes, and other payments.
Education
Some College (No Degree) - Agribusiness
SWTJC
Uvalde, TXSome College (No Degree) - Psychiatric Nursing
RPCC
Gonzales, TXSkills
- Customer relationship management
- Budget management
- Employee training
- Conflict resolution
- Effective communication
- Time management
- Problem solving
- Detail orientation
- Reporting and documentation
- Workflow coordination
Timeline
Medical Billing, Insurance, and Coding
Home Medical Supplies LLC
01.2019 - 01.2021
Finance Manager
First & Last Choice Auto Sales LLC
05.2016 - 05.2018
Payroll Manager
Cheryl Meral
01.2016 - Current
Home Care Provider
Michael Meral
01.2016 - 03.2025
Bar and Restaurant Manager
Sarita's Grill and Cantina
05.2015 - Current
Some College (No Degree) - Agribusiness
SWTJC
Some College (No Degree) - Psychiatric Nursing
RPCC