Vasthy Muniz
Jeffersonville,IN
Summary
Highly skilled Bilingual Customer Service Representative with experience in managing diverse client base, addressing queries and resolving complex issues. Strong communication skills in English and Spanish help build relationships while providing top-tier service. Proven ability to handle high-pressure situations with professionalism and courtesy, enhancing customer satisfaction and loyalty. Previous work has demonstrated significant impact on improving customer interaction processes leading to increased efficiency.
Overview
5
5
years of professional experience
Work History
Technical Care Representative
Heartland Payment Systems
Jeffersonville , IN
2022.04 - Current
- Assisted customers with account information, billing inquiries, and product and service questions.
- Explained features and benefits of products or services to customers.
- Provided excellent customer service to incoming callers, responding to inquiries and resolving issues.
Paraprofessional
Rock Creek Community Academy
Sellersburg , IN
2020.01 - 2022.04
- Work with individual students or small groups of students to reinforce
learning of materials. - Assist teachers and provide administrative teaching support in a
classroom setting. - Assisted in the implementation of educational programs for special needs children.
Title Teachers Assistant
Headstart CASI
Charlestown , IN
2019.08 - 2020.09
Responsibilities and Achievements
Assisted with the behavior management of students.
Translated for the Hispanic community, during parent-teacher conferences.
● Worked one-on-one with children with challenging behavior
Education
GED -
Jeffersonville High School
Jeffersonville, IN2011-01
Skills
- Complaint resolution
- Account updating
- Product Knowledge
- Courteous demeanor
- Payment Processing
- Documentation
- Technical Support
Timeline
Technical Care Representative
Heartland Payment Systems
2022.04 - Current
Paraprofessional
Rock Creek Community Academy
2020.01 - 2022.04
Title Teachers Assistant
Headstart CASI
2019.08 - 2020.09
GED -
Jeffersonville High School
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