Vatana Leaphart
Batesburg,SC
Summary
Customer Service Representative
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Expeditor/Buyer
Elemaster US
Batesburg, SC
03.2017 - 09.2024
- Managed stock transfers from one location to another as needed for production purposes.
- Entered information into system to update status reports.
- Monitored daily operations within the warehouse environment ensuring compliance with safety regulations.
- Coordinated with warehouses to ensure that items are properly located in the correct areas prior to shipment.
- Assisted fellow planning staff members with tasks to maintain proper workflows.
- Prepared shipping documents such as bills of lading and manifests using computer software programs.
- Assisted in preparing freight estimates based on weight, volume, destination points.
- Contacted suppliers to verify shipment details.
- Verified purchase orders, invoices and packing slips for correctness.
- Used daily system logs to document production information, discussing issues with management.
- Traced missing material and shipments through vendor and customer communications.
- Monitored inventory levels for accuracy and restocked when necessary.
- Reviewed customer specifications for each order and determined the most cost-effective transportation method.
- Maintained a detailed database of all shipments, deliveries, and returns.
- Analyzed customer requirements, identified potential problems and implemented solutions accordingly.
- Monitored inventory levels and placed re-order requests when necessary.
- Developed relationships with vendors to ensure prompt delivery of materials at competitive prices.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Childcare Teacher
Sunshine House
Lexington, SC
04.2016 - 03.2017
- Created a safe, clean and stimulating environment for children to learn and grow.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Guided children in developing essential life skills, such as independence and problem-solving.
- Implemented hands-on, play-based strategies for experiential learning.
- Encouraged children's curiosity and exploration through interactive learning activities.
- Prepared educational materials and resources that support curriculum objectives.
Picker
Amazon Fulfillment
West Columbia, SC
11.2015 - 02.2017
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Read orders to verify attributes and quantities of merchandise.
- Used handheld scanners to key in data for packages.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Confirmed items picked for orders by keying codes into system.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Inspected product quality prior to packing and shipping out orders.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
Housekeeper
Detail Excellence Cleaning Solutions
Lexington, SC
07.2015 - 11.2015
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Sorted and counted linens and organized in storage areas.
- Organized closets with hangers for guests' clothing items.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Emptied trash receptacles throughout the property.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Swept and damp-mopped private stairways and hallways.
- Changed bed linens and towels, tidied up rooms.
- Disinfected telephones, light switches and other frequently touched objects.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Used cleaning chemicals following proper guidelines.
- Assisted in laundry services including washing, drying, and folding linens.
- Scrubbed kitchen appliances, countertops and fixtures.
Customer Service Representative
OMP MECHTRON, LLC
Batesburg, SC
04.2014 - 01.2015
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Conducted regular follow-up calls with customers after resolving their issues.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Collected deposits or payments and arranged for billing.
- Maintained a high level of professionalism when dealing with difficult customers.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated databases with new and modified customer data.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Child Care Worker
Vatana Leaphart
Batesburg, SC
08.2007 - 06.2013
- Supervised and monitored the safety of children in my care.
- Maintained organized and clean classroom and play areas.
- Provided nurturing and appropriate environment for children of various ages.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
Education
Certificate in Office Administration - Office Administrative Specialist
Midlands Technical College
Irmo, SC01.2015
High School Diploma - General High School Curriculum
SC01.2009
Skills
- Typing of 50 WPM or More
- Quality Writing
- Ability to Multi Task
- Artistic
- Confident
- Computer Skills
- SAP Experience
- LN Experience
- Microsoft Word Experience
- Excel Experience
- Shipping documentation
- Supplier communication
- Order verification
- Stock transfers
- Customer relationship management
- Problem solving
- Team collaboration
- Data entry
- Decision-making
- Team member training
- Order fulfillment
- Critical thinking
- Raw material identification
- Customer service
- Quality control
- Problem-solving
Certification
- National Career Readiness Certificate, 07/01/16, South Carolina Work Ready Communities
- Office Productivity Lab, 04/01/16, Corporate and Continuing Education
- Certificate in Office Administration, 04/01/16, Midlands Technical College
- Word Introduction, 02/01/16, Corporate and Continuing Education
- 21st Century Skills, 12/01/15, Corporate and Continuing Education
- Outlook, Introduction, 11/01/15, Corporate and Continuing Education
- Excel, Intermediate, 10/01/15, Corporate and Continuing Education
- Word, Intermediate, 10/01/15, Corporate and Continuing Education
- Organizing Computer Files, 09/01/15, Corporate and Continuing Education
- Customer Service Professional Certificate
- Microsoft Office Specialist (MOS)
- Customer Service Representative Certificate
Detailed References
Available upon request.
Honors Activities
None Specified
Occupational Licenses
None Specified
Timeline
Expeditor/Buyer
Elemaster US
03.2017 - 09.2024
Childcare Teacher
Sunshine House
04.2016 - 03.2017
Picker
Amazon Fulfillment
11.2015 - 02.2017
Housekeeper
Detail Excellence Cleaning Solutions
07.2015 - 11.2015
Customer Service Representative
OMP MECHTRON, LLC
04.2014 - 01.2015
Child Care Worker
Vatana Leaphart
08.2007 - 06.2013
Certificate in Office Administration - Office Administrative Specialist
Midlands Technical College