Vateesha S DeBold
Customer Servive Representative
Smyrna,United States
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Customer Service Agent
Envoy Air Inc An American Airlines Company Group
11.2021 - 06.2023
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Entered customer information into customized computer syste to document and organize client records.
Tax Preparer
Independent Contractor For Tax Preparation
02.2018 - 04.2023
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Assessed client tax situations to determine best filing options.
Seeasonal Tax Preparer
Liberty Tax Service
01.2006 - 01.2018
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Assessed client tax situations to determine best filing options.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
Family Partner
Bethel Head Start
08.2010 - 12.2017
- Helped caregivers and family to understand mandates and perspectives of other team members while navigating through social services systems.
- Assisted parents and caregivers in meeting youth needs through education, targeted support, coaching and guidance.
- Met with providers and attended IEP, hospital discharge, treatment team and other relevant meetings.
- Supported clients from diverse communities with specific, tailored programming, promoting diversity, equity and inclusion in healthcare and social programs.
Education
Associate of Science - Paralegal Studies
Bryant And Stratton College
Getzville, NY05.2014
Associate of Applied Science - Criminal Justice
Bryant & Stratton College
Buffalo NY, US05.2010
Skills
- Report Creation
- Microsoft PowerPoint
- Microsoft Word
- Customer Relations
- Active Listening
- Critical Thinking
- Tax Software
- Product Promotion
- Money Handling Abilities
- Brand Representation
- Order Processing
- Order and Refund Processing
Timeline
Customer Service Agent
Envoy Air Inc An American Airlines Company Group
11.2021 - 06.2023
Tax Preparer
Independent Contractor For Tax Preparation
02.2018 - 04.2023
Family Partner
Bethel Head Start
08.2010 - 12.2017
Seeasonal Tax Preparer
Liberty Tax Service
01.2006 - 01.2018
Associate of Science - Paralegal Studies
Bryant And Stratton College
Associate of Applied Science - Criminal Justice
Bryant & Stratton College
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