Vathsana Chanthakoun
Rockford,IL
Summary
Versatile office and administrative support professional with comprehensive experience in various office environments. Skilled in managing office tasks, organizing records, and enhancing workflow efficiency. Demonstrated ability to adapt quickly to new software and systems, improving data management and operational processes. Made significant improvements in document organization and internal communication protocols, leading to smoother daily operations.
Overview
23
23
years of professional experience
Work History
Front Office Assistant/Scheduler
OSF Cardiovascular Institute
Rockford, IL
04.2002 - Current
- Manage administrative tasks, including gathering patient demographics, processing insurance, and maintaining security protocols
- Conduct research for prior medical records and account folders using EMR systems
- Provide exceptional customer service to patients and families in a fast-paced environment
Medical Records Specialist
Illinois Cardiovascular Specialists
Rockford, IL
02.2022 - 04.2022
- Processed and maintained electronic medical records (EMRs) compliant with HIPAA regulations
- Uploaded and organized physician progress notes and histories into EMR systems
- Verified the accuracy and completeness of patient information
Shift Manager
Mary's Market Bakery & Cafe
Rockford, IL
04.2016 - 03.2020
- Supervised and trained up to 15 employees to ensure adherence to operational protocols
- Resolved customer and technical issues efficiently, ensuring service standards were met
- Managed inventory, cash handling, and compliance with safety regulations
Quality Assurance Lead
Practice Velocity
Machesney Park, IL
01.2006 - 01.2016
- Supported IT implementation and troubleshooting for urgent care centers
- Documented confidential patient data, created medical templates, and maintained EMR integrity
- Trained clients and assisted with technical support and system onboarding
Education
Bachelor of Science - Cybersecurity
University of Maryland Global Campus
06.2027
High School Diploma -
Thomas Jefferson High School
Rockford, IL06.2001
Skills
- Networking: LAN topologies
- OSI model
- TCP/IP
- DHCP
- DNS
- Subnetting
- Cybersecurity: Risk management
- Ethical hacking basics
- Data protection
- Systems Administration: Hardware/software troubleshooting
- Virtualization
- Tools & Platforms: Microsoft Office
- EPIC Systems
- EMR
- ROI processing
- ICD-10 coding
- IT Support: Software implementation and troubleshooting
- System onboarding
Certificationsskillsinterests
LAN topologies, OSI model, TCP/IP, DHCP, DNS, subnetting, Risk management, ethical hacking basics, data protection, Hardware/software troubleshooting, virtualization, Microsoft Office, EPIC Systems, EMR, ROI processing, ICD-10 coding, Software implementation and troubleshooting, system onboarding, Home labs, volunteering, technical certifications, exploring emerging IT trends
Timeline
Medical Records Specialist
Illinois Cardiovascular Specialists
02.2022 - 04.2022
Shift Manager
Mary's Market Bakery & Cafe
04.2016 - 03.2020
Quality Assurance Lead
Practice Velocity
01.2006 - 01.2016
Front Office Assistant/Scheduler
OSF Cardiovascular Institute
04.2002 - Current
Bachelor of Science - Cybersecurity
University of Maryland Global Campus
High School Diploma -
Thomas Jefferson High School
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