Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
years of professional experience
Work History
Houston City Tours
Technical Assistant
05.2022 - 12.2023
Job overview
Enhanced system performance with thorough code reviews, debugging, and optimization techniques.
Provided educational expertise and mentoring to junior team members.
Improved systems with addition of new features and infrastructure.
Implemented continuous integration and deployment strategies for faster release cycles and improved application reliability.
Gathered, organized and distributed technical documentation.
Zamil Information Services - ZIIS
Systems Engineer
12.2014 - 03.2019
Job overview
Facilitated client training sessions on system operation, increasing user confidence and competence.
Ensured compliance with relevant regulations by performing thorough audits of existing security measures and making necessary adjustments.
Secured sensitive data by designing robust access control systems that restricted unauthorized access.
Increased overall customer satisfaction through timely resolution of technical issues related to their security systems.
Collaborated with sales team members to develop proposals that accurately represented client requirements while considering costeffectiveness.
Sahara Net
Technical Support Engineer
01.2013 - 07.2014
Job overview
Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
Collaborated with cross-functional teams to develop solutions for recurring technical problems.
Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
Performed root cause analysis of reported issues to enact corrections.
GULF GAIHAB INTERNATIONAL
Wireless Network Engineer
08.2012 - 12.2012
Job overview
Integrated multiple Wi-Fi networks onto a single controller platform streamlining management operations across various sites.
Enhanced network efficiency by optimizing wireless connectivity and reducing latency issues.
Education
Philadelphia University
Amman, Jordan
Bachelor's Degree from Electronics and Communications Engineering
01.2013
Skills
Computer systems
WAN/LAN, DHCP, switching/routing, WiFi, topologies, and various protocol standards
IP networking
PowerPoint
Multi-task
Team work
Excellent written and verbal communication skills
Proper use of hand/power tools, ladders, and other site safety equipment
Strong personal time management
Problem-solving
Troubleshooting
Able to browse and edit CAD files
Runing in the neture
I love to run and workouts at memorial park almost everyday.
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Technical Assistant
Houston City Tours
05.2022 - 12.2023
Systems Engineer
Zamil Information Services - ZIIS
12.2014 - 03.2019
Technical Support Engineer
Sahara Net
01.2013 - 07.2014
Wireless Network Engineer
GULF GAIHAB INTERNATIONAL
08.2012 - 12.2012
Philadelphia University
Bachelor's Degree from Electronics and Communications Engineering
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