Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vaughn Little

Toccoa,GA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Process Supporter Specialist

BMW Manufacturing
06.1996 - 02.2023
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Configured hardware, devices and software to set up work stations for employees.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Removed malware, ransomware and other threats from laptops and desktop systems.

Test Associate

GE Gas Turbine
05.1992 - 06.1996
  • Worked alongside management to develop testing and improvement plans.
  • Interacted with product managers to deliver performance issue resolution reports.
  • Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
  • Tested, identified and troubleshot problems in field with cellular networks and data collection equipment.

Education

Associate In Electronics Engineering Technology - Electronics Technology

Greenville Technology College
Greenville, SC
05.1996

Skills

  • Professional Relationships
  • Production Standards
  • Information Processing
  • Plant Maintenance
  • Overseeing Employees
  • Customer Support
  • Process Refinement
  • Organizational Skills
  • Customer Service Process Improvement
  • Problem Analysis
  • Issue and Resolution Tracking
  • Lockout and Tagout Processes
  • Tracking and Documentation
  • Troubleshooting Network Issues
  • Prepare Reports
  • Microsoft Windows and Office
  • Resolve Technical Problems
  • Job Assignments

Certification

ISO 9001 certification several computer classes Word Microsoft and more Supervisor classes at BMW and many projects completed

Timeline

Process Supporter Specialist

BMW Manufacturing
06.1996 - 02.2023

Test Associate

GE Gas Turbine
05.1992 - 06.1996

Associate In Electronics Engineering Technology - Electronics Technology

Greenville Technology College

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Vaughn Little