Vaughn Orlando Crosdale
Saint Albans
Summary
Dedicated and results-driven professional with extensive experience in leadership, operations management, data entry, customer service, and team supervision. Skilled in analytical thinking, organizational management, conflict resolution, and working effectively with diverse populations. Proven ability to manage sensitive information, coordinate teams, and provide strong administrative support in fast-paced environments. Seeking to leverage military, customer service, and administrative experience in a Case Manager role with the New York City Department of Housing Preservation and Development.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Infanteer / Intelligence Representative / Administrative Support
Jamaica Defence Force
Kingston, Jamaica
01.2011 - Current
- Supervised and coordinated teams of up to seven personnel in high-pressure environments.
- Maintained confidential records, reports, and operational documentation with accuracy.
- Performed administrative duties including data entry, bookkeeping, and personnel tracking.
- Assisted with vehicle fleet coordination and manpower management.
- Demonstrated leadership, problem-solving, and organizational skills while meeting operational deadlines.
- Conducted research, analysis, and reporting to support unit operations.
- Collaborated effectively with individuals from diverse backgrounds and cultures.
- Ensured compliance with organizational procedures and standards.
Customer Service Representative
J. Wray & Nephew Limited
Kingston, Jamaica
01.2008 - 01.2009
- Assisted customers by providing product information and resolving inquiries.
- Maintained accurate customer records and account information.
- Built positive customer relationships through professional communication and support.
- Processed customer requests and ensured timely follow-up.
- Helped maintain a welcoming and business-friendly environment.
Education
Business Administration - Secretarial Skills, Level 2
HEART Trust NTA Rock Fort
Kingston, Jamaica01-2020
Certificate of Proficiency - Single-Lift Dock Gantry Container Crane Simulation
Caribbean Maritime University
Kingston, Jamaica01-2019
Basic Military Intelligence Course -
Military Intelligence Unit
Kingston, Jamaica01-2016
Associate Degree - Business & Entrepreneurial Studies
Excelsior Community College
Kingston, Jamaica01-2010
High School Diploma - undefined
St. George’s College
Kingston, Jamaica01-2010
Certificate of Proficiency - Information Technology
St. George’s College
Kingston, Jamaica01-2009
Skills
- Case Coordination & Client Support
- Leadership & Team Management
- Data Entry & Record Management
- Administrative Support
- Conflict Resolution
- Organizational & Time Management
- Analytical & Research Skills
- Customer Service Excellence
- Fleet & Personnel Coordination
- Microsoft Office & Computer Proficiency
- Communication & Interpersonal Skills
Certification
- Upgrade Defensive Driving Course – Combat Support Battalion (2021)
- Defensive Driving Course – Second Battalion Jamaica Regiment (2018)
- Caribbean Secondary Education Certificate (CSEC/CXC) – 9 Subjects Passed
Timeline
Infanteer / Intelligence Representative / Administrative Support
Jamaica Defence Force
01.2011 - Current
Customer Service Representative
J. Wray & Nephew Limited
01.2008 - 01.2009
Certificate of Proficiency - Single-Lift Dock Gantry Container Crane Simulation
Caribbean Maritime University
Associate Degree - Business & Entrepreneurial Studies
Excelsior Community College
High School Diploma - undefined
St. George’s College
Certificate of Proficiency - Information Technology
St. George’s College
Business Administration - Secretarial Skills, Level 2
HEART Trust NTA Rock Fort
Basic Military Intelligence Course -
Military Intelligence Unit
Community Involvement
Member, Irish Town, Red Light and Middleton Community Association (2008 – 2012), President, Red Light Sport Club (2009 – 2010), Vice President, Red Light Sport Club (2007 – 2009)