Alina De la Torre
Brownsville
Summary
Detail-oriented and compassionate professional with over 7 years of experience supporting youth and families in nonprofit and social service settings. Skilled in case coordination, data management, training facilitation, and client relations. Proven ability to work under pressure while maintaining a positive, empathetic approach. Recognized for reliability, strong communication, and commitment to helping others succeed.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Release Support Associate
ProBAR – South Texas Pro Bono Asylum Representation Project
11.2022 - 05.2025
- Lead orientations and workshops for sponsors of reunified children, offering guidance on social, medical, school, and legal resources.
- Maintain accurate case documentation in Legal Server and Acacia databases.
- Provide tailored referrals to NGOs and community organizations based on sponsor needs.
Front Desk Associate
ProBAR – South Texas Pro Bono Asylum Representation Project
04.2022 - 11.2022
- Managed front desk operations, phone systems, and client inquiries.
- Logged calls and correspondence in Legal Server; maintained supply inventory.
- Assisted with administrative tasks and supported staff scheduling and logistics.
Administrative Assistant
Southwest Key Programs
10.2021 - 03.2022
- Managed personnel documentation and compliance tracking in alignment with ORR regulations.
- Coordinated communication across staff, volunteers, and contractors; handled confidential records.
- Supported onboarding logistics and training coordination.
Program Trainer
Southwest Key Programs
09.2018 - 10.2021
- Oversaw employee training programs, compliance tracking, and onboarding processes.
- Managed Elevate training system reports to ensure adherence to SWK and federal guidelines.
- Supported staff development through coaching, mentorship, and in-house training facilitation.
Vocational Coordinator / Youth Care Worker
01.2016 - 01.2018
- Designed and led educational and vocational programs for youth in residential care.
- Planned enrichment activities, maintained inventory control, and promoted safety compliance.
- Taught ESL and art classes to foster creativity and engagement among youth.
Various administrative, mentoring, and customer service roles
01.2010 - 01.2016
- Including positions at Jones Liquors, Brownsville Podiatric Wound Care, and the University of Texas at Brownsville (AmeriCorps Student Mentor).
- Developed strong communication, organization, and client support skills.
Education
Associate of Applied Science - Early Childhood Studies and Development
Texas Southmost College
01.2016
Certified Medical Assistant Program - undefined
South Texas Vocational Technical Institute
01.2012
Skills
- Case coordination & client support
- Data entry & documentation (Legal Server, Acacia)
- Microsoft Office Suite proficiency
- Staff training & mentoring
- Time management & multitasking
- Strong written and verbal communication
Certification
- ARC Instructor
- CPI Instructor
- QPR Gatekeeper Instructor
- NRCYS Instructor
- FEMA Instructor
- Verbal Judo Instructor
- Mental Health/First Aid Responder
Languages
Bilingual: English & Spanish
Timeline
Release Support Associate
ProBAR – South Texas Pro Bono Asylum Representation Project
11.2022 - 05.2025
Front Desk Associate
ProBAR – South Texas Pro Bono Asylum Representation Project
04.2022 - 11.2022
Administrative Assistant
Southwest Key Programs
10.2021 - 03.2022
Program Trainer
Southwest Key Programs
09.2018 - 10.2021
Vocational Coordinator / Youth Care Worker
01.2016 - 01.2018
Various administrative, mentoring, and customer service roles
01.2010 - 01.2016
Certified Medical Assistant Program - undefined
South Texas Vocational Technical Institute
Associate of Applied Science - Early Childhood Studies and Development
Texas Southmost College