Dedicated support associate highly effective at managing schedules, supporting projects and deepening customer relationships. Skilled in coordinating work and resolving conflicts by applying excellenttime management skills. Looking to leverage several years' experience in the field to take on new position with growth-oriented operation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Release Support Associate
ABA ProBAR
08.2024 - Current
Company Overview: The Release Support Associate provides legal orientations to custodians of unaccompanied children, identifies legal and non-legal services providers, develops materials, resources, and makes referrals for unaccompanied children
Shelters and supportive housing help establish personal support systems for youth building their lives in the United States
The Release Support Department works to empower immigrants through connection to services and is critical to ProBAR’s holistic approach to serving our clients
The Release Support Associate provides legal orientations to custodians of unaccompanied children, identifies legal and non-legal services providers, develops materials, resources, and makes referrals for unaccompanied children
Shelters and supportive housing help establish personal support systems for youth building their lives in the United States
The Release Support Department works to empower immigrants through connection to services and is critical to ProBAR’s holistic approach to serving our clients
Case Manager
Compass Connection Harlingen
05.2021 - 08.2024
Coordinate referrals, service planning and documentation of services for assigned caseload
Compile, prepare, submit and maintain accurate records, files, forms, statistics and additional information in accordance with agency policies, licensing and/or contract requirements
Participate in weekly case staffing with case managers and contracted staff in the assigned region
Frequently travel from one location to another within the office
Meet all deadlines required by program supervisor and federal partners
Communicate effectively in writing and verbally in English and Spanish
Able to manage Portal, WebEOC, and Salesforce efficiently
Case Manager
Southwest Key Program (Nueva Esperanza)
11.2015 - 05.2021
Coordinate referrals, service planning and documentation of services for assigned caseload
Compile, prepare, submit and maintain accurate records, files, forms, statistics and additional information in accordance with agency policies, licensing and/or contract requirements
Participate in weekly case staffing with case managers and contracted staff in the assigned region
Frequently travel from one location to another within the office
Meet all deadlines required by program supervisor and federal partners
Communicate effectively in writing and verbally in English and Spanish
Able to manage Portal and ETO efficiently
Youth Care Worker
Southwest Key Program (Nueva Esperanza)
06.2015 - 11.2015
Compile, prepare, submit and maintain accurate records, files, forms
Communicate effectively in writing and verbally in English and Spanish
Able to manage Portal and ETO efficiently
Education
Bachelor’s - psychology
University Of Texas At Brownsville
Brownsville, TX
12-2014
Skills
Time management
Case management
Service planning
Referral coordination
Record keeping
Legal orientation
Cultural competency
Organization
Certification
CPR
First Aid
ProAct
Languages
English
Spanish
Positions
Release Support Associate, ABA ProBAR, 08/19/24, Present, Provides legal orientations to custodians of unaccompanied children., Identifies legal and non-legal services providers., Develops materials, resources, and makes referrals for unaccompanied children., Helps establish personal support systems for youth building their lives in the United States., Empowers immigrants through connection to services.
Case Manager, Compass Connection Harlingen, 05/19/21, 08/16/24, Coordinates referrals, service planning and documentation of services for assigned caseload., Compiles, prepares, submits and maintains accurate records, files, forms, statistics and additional information., Participates in weekly case staffing with case managers and contracted staff., Frequently travels from one location to another within the office., Meets all deadlines required by program supervisor and federal partners., Communicates effectively in writing and verbally in English and Spanish., Manages Portal, WebEOC, and Salesforce efficiently.
Case Manager, Southwest Key Program (Nueva Esperanza), 11/20/15, 05/05/21, Coordinates referrals, service planning and documentation of services for assigned caseload., Compiles, prepares, submits and maintains accurate records, files, forms, statistics and additional information., Participates in weekly case staffing with case managers and contracted staff., Frequently travels from one location to another within the office., Meets all deadlines required by program supervisor and federal partners., Communicates effectively in writing and verbally in English and Spanish., Manages Portal and ETO efficiently.
Youth Care Worker, Southwest Key Program (Nueva Esperanza), 06/10/15, 11/20/15, Compiles, prepares, submits and maintains accurate records, files, forms., Communicates effectively in writing and verbally in English and Spanish., Manages Portal and ETO efficiently.
Timeline
Release Support Associate
ABA ProBAR
08.2024 - Current
Case Manager
Compass Connection Harlingen
05.2021 - 08.2024
Case Manager
Southwest Key Program (Nueva Esperanza)
11.2015 - 05.2021
Youth Care Worker
Southwest Key Program (Nueva Esperanza)
06.2015 - 11.2015
Bachelor’s - psychology
University Of Texas At Brownsville
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