Vaughn Ross
Biloxi,MS
Summary
Experienced Customer Care Advocate brings 10+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
13
13
years of professional experience
Work History
Customer Care Advocate
TeleTech (Remote)
Englewood, CO
08.2022 - Current
- Improved customer satisfaction by addressing and resolving complaints efficiently.
- Streamlined communication channels for quicker problem-solving and increased customer loyalty.
- Built rapport with customers through personalized interactions, increasing their trust in company's products or services.
- Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
- Managed over 50 customer calls per day.
Sound and Audio Technician
House of Healing International
Biloxi, MS
01.2021 - Current
- Operate and maintain audio equipment and software, troubleshoot and resolved technical issues, ensure quality and clarity of audio output in facility and through live stream via various social media platforms.
- Self-motivated, with strong sense of personal responsibility.
- Skilled at working independently and collaboratively in team environment.
Owner
SOAR Realties, LLC
11.2020 - Current
- Provide property management, leadership and oversight for all aspects of company's operations
- Manages company's strategic growth, profit, and partnerships.
- Managed day-to-day business operations.
Tankerman
Kirby Inland Marine
Channelview, TX
01.2015 - 08.2020
Audio Technician Supervisor
Tabernacle of Prayer
Hattiesburg, MS
06.2011 - 08.2018
Education
Google IT Support
Coursera
12.2024
Google Cybersecurity
Coursera
09.2024
Front-End Web Development
Udacity
09.2024
Skills
- Leadership
- Supervision
- Team Management
- Task Delegation
- Adaptability
- Flexibility
- Troubleshooting
- Computer Systems
- Operating Systems
- Hardware Components
- Productivity Enhancement
- Research
- Problem-solving
- Communication
- Collaboration
- Documentation
- Active Learning
References
Available Upon Request
Timeline
Customer Care Advocate
TeleTech (Remote)
08.2022 - Current
Sound and Audio Technician
House of Healing International
01.2021 - Current
Owner
SOAR Realties, LLC
11.2020 - Current
Tankerman
Kirby Inland Marine
01.2015 - 08.2020
Audio Technician Supervisor
Tabernacle of Prayer
06.2011 - 08.2018
Google IT Support
Coursera
Google Cybersecurity
Coursera
Front-End Web Development
Udacity
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