Vaughnette Smith
Laurel,MD
Summary
Dynamic service writer with a proven track record at Dicky Smalls Automotive, enhancing customer satisfaction through expert cost estimates and exceptional follow-up. Skilled in schedule coordination and inventory management, I fostered client loyalty and streamlined operations, contributing to increased repeat business and a knowledgeable workforce.
Overview
17
17
years of professional experience
Work History
Service Advisor
Dicky Smalls Automotive
Beltsville, MD
09.2017 - Current
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Logged work orders and change orders into Software database to track job status.
- Provided consistent training opportunities for new hires, resulting in a knowledgeable workforce capable of meeting high performance standards.
- Ensured accuracy of client information by diligently reviewing documents and data entry details.
- Completed clerical and data entry tasks to optimize financial procedures.
- Improved CMMS efficiency by streamlining data entry processes and updating system configurations.
Hairstylist
Salon Savvy Shawnee
Laurel, MD
09.2008 - Current
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Logged work orders and change orders into Software database to track job status.
- Provided consistent training opportunities for new hires, resulting in a knowledgeable workforce capable of meeting high performance standards.
- Ensured accuracy of client information by diligently reviewing documents and data entry details.
- Completed clerical and data entry tasks to optimize financial procedures.
- Improved CMMS efficiency by streamlining data entry processes and updating system configurations.
Education
Cosmetology - Cosmetology
Dudley Beauty College
Washington, DC06.2000
HS Disploma -
North Western HS
Hyattsville, MD06.1998
Skills
- Schedule coordination
- Sales transactions
- Order preparation
- Cost estimates
- Processing warranties
- Automotive industry experience
- Product and service sales
- Estimating
- Expert in software
Timeline
Service Advisor
Dicky Smalls Automotive
09.2017 - Current
Hairstylist
Salon Savvy Shawnee
09.2008 - Current
Cosmetology - Cosmetology
Dudley Beauty College
HS Disploma -
North Western HS