Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

VAULRIE Green

Annandale,VA

Summary

Personable and dedicated customer service representative with extensive experience in the industry with desire to take on new challenges. Ability to learn quickly. Solid team player with a positive attitude and proven skill in establishing rapport with clients/customers. Adept at working effectively unsupervised and quickly mastering new skills. Exceptional customer service, multitasking and time management abilities. Documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

32
32
years of professional experience

Work History

Asssitant Store Manager

Dollar Tree Distribution Center
Tappahannock, VA
10.2012 - Current

· Provided training to new employees on company policies and procedures.

· Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.

· Supervised cash handling processes to ensure accuracy of transactions.

· Developed an effective system for tracking inventory levels, ensuring stock is available when needed.

· Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.

· Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.

· Developed strong relationships with customers by providing personalized assistance and support.

Order Selector

CVS Warehouse Distribution Center
Fredericksburg, VA
09.2001 - 05.2011

· Assisted with physical inventories ensuring accuracy of stock counts.

· Organized items on shelves in an orderly fashion for easy product identification.

· Tracked inventory levels through use of barcode scanning devices or manual counting methods.

· Demonstrated great teamwork skills with staff members involved in production and transport.

· Performed cycle counts to maintain accurate inventory records

Cashier Team Lead

Walmart
Tappahannock, VA
01.1997 - 10.2000

· Greeted customers and answered any questions they had about the store's products and services.

· Verified that customers were of legal age to purchase alcohol or tobacco products.

· Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

· Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.

· Issued receipts, refunds, credits or change due to customers.

· Stocked shelves with merchandise when needed.

· Answered customer inquiries regarding store policies and procedures.

· Processed returns and exchanges of merchandise in accordance with store policies.

Ride Operator/Cashier Team Lead

Kings Dominion
Doswell, VA
06.1992 - 10.1996

· Ensured safety of guests by enforcing ride and park policies.

· Collaborated with team members to ensure smooth operation of all attractions.

· Inspected ride vehicles and equipment before opening it to the public.

· Demonstrated knowledge of ride operations, including proper use of restraints.

· Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.

· Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.

· Operated attraction equipment precisely to concur with operational procedures.

· Interacted with guests in a friendly manner while providing directions or assistance as required.

· Processed returns and exchanges of merchandise in accordance with store policies.

· Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

· Issued receipts, refunds, credits or change due to customers.

Education

High School Diploma -

Caroline High School
Milford
06-1991

Skills

Complaint Resolution

Loss Prevention

Understanding Customer Needs

Inventory Tracking

Team Management

Work Planning and Prioritization

Customer Service and Engagement

Inventory Control

Cash Handling

Professionalism and Courtesy

Patience and Empathy

Reliability and punctuality

Excellent Communication

References

References available upon request.

Timeline

Asssitant Store Manager

Dollar Tree Distribution Center
10.2012 - Current

Order Selector

CVS Warehouse Distribution Center
09.2001 - 05.2011

Cashier Team Lead

Walmart
01.1997 - 10.2000

Ride Operator/Cashier Team Lead

Kings Dominion
06.1992 - 10.1996

High School Diploma -

Caroline High School
VAULRIE Green