Veda Beyer
Bergstrom Mazda
Appleton,WI
Summary
Reliable and customer-focused professional with over 4 years of experience across high-volume automotive parts, retail management, and administrative logistics. Experienced in inventory/parts routing, register balancing, payment processing, team training, and multi-line phone management. Highly adaptable under pressure with a strong dedication to service excellence and operational accuracy.
1
Certification
5
years of professional experience
Work History
Parts Specialist
9 Months- Coordinate 100+ automotive parts requests weekly with service technicians to reduce vehicle downtime.
- Resolve backorder delays by providing proactive order updates and maintaining customer loyalty.
- Partner closely with service technicians to source critical automotive parts and keep repair work moving.
- Assist retail and wholesale clients using digital catalog lookup systems to confirm fit and availability.
Receptionist
11 Months- Processed service and parts payments across cash, check, and card transactions, balancing register drawers daily with 100% accuracy.
- Managed 200+ inbound calls daily across sales, service, and parts departments with speed and precision.
- Maintained showroom presentation, customer waiting lounges, and promotional displays to uphold brand standards.
- Supported front desk operations by directing visitors to the right department.
- Resolved customer questions and escalations promptly while coordinating with sales, service, and parts teams.
Key Holder / Assistant Supervisor
1 Year 3 Months- Executed daily opening and closing procedures, including register reconciliation and store security protocols.
- Supervised floor staff productivity, trained new hires on daily tasks, and resolved customer escalations calmly.
- Merchandised and organized floor inventory to improve visual appeal and strengthen the customer experience.
Dining Room Server
3 Months- Maintained 90% dining area cleanliness weekly by following sanitation routines before, during, and after meals.
- Delivered 40 resident meals daily while providing prompt food and beverage service during scheduled dining periods.
- Coordinated table resets and meal pacing to keep service moving on strict schedules.
- Communicated courteously with residents to handle requests and support a positive dining experience.
- Kept service stations organized and stocked throughout shifts for reliable meal delivery.
After School Program Assistant
6 Months- Help students complete homework by providing steady guidance and keeping them focused on assigned tasks.
- Lead age-appropriate educational and recreational activities that reinforce participation and positive group behavior.
- Monitor student behavior throughout the afternoon and address concerns calmly to support a positive program experience.
Brand Ambassador
8 Months- Supported 100+ customer interactions daily by answering questions and guiding shoppers toward products and promotions.
- Provided personalized assistance on the sales floor, helping customers find items and answer product questions.
- Explained credit card enrollment and loyalty rewards programs to encourage sign-ups and repeat visits.
- Maintained a neat, customer-ready sales floor that supported brand presentation and a positive shopping experience.
Education
High School Diploma
Skills
Multi-line phone system operation
Register reconciliation
Showroom presentation
Front desk operations
Payment processing
Digital catalog lookup systems
Parts sourcing
Parts ordering
Backorder management
Vehicle specification matching
Opening and closing procedures
Store security protocols
Customer escalation resolution
Staff training
Certification
Wisconsin Responsible Beverage Server Certificate
Timeline
Parts Specialist
Bergstrom Mazda
01.2026 - Current
Receptionist
Bergstrom Mazda
01.2025 - 12.2025
Key Holder / Assistant Supervisor
Plato’s Closet
08.2023 - 11.2024
Dining Room Server
Dimensions Living
04.2023 - 07.2023
After School Program Assistant
YMCA
10.2022 - 04.2023
Brand Ambassador
American Eagle Outfitters / Aerie
01.2022 - 09.2022
Appleton West High School
High School Diploma