Veda Gibson
Lake Toxaway,NC
Summary
Successful customer service management professional accomplished in keeping teams on-target through effective training, motivational, and quality assurance procedures. Support transparency with regular monitoring and routine audits. Innovative leader with history of increasing performance and customer satisfaction.
Resourceful professional in manufacturing and production environments known for high productivity and efficient task completion. Possess specialized skills in machinery operation, quality assurance, and safety protocols. Excel in teamwork, problem-solving, and adaptability, ensuring smooth operations and consistent output. Committed to maintaining workplace safety and meeting production targets through effective communication and organizational skills.
Overview
17
17
years of professional experience
Work History
Group Leader Designee
Smith Systems Inc
Brevard , North Carolina
11.2022 - Current
- Prepared for work to be completed by studying assembly instructions,
- Certified in ICP-9000 soldering standards
- Gained checklist in all departments of production.
- Complete build jobs from beginning to end. Including gathering and prepping of materials, to populating circuit boards,( By hand placement of components on a small amount of boards to full panels on a pick and place machine), to soldering leads of cable to boards, to encapsulation of sensors, to testing of final productt
- Assist others when needed
- Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.
- Separated products according to weight, grade and size of material to produce final product.
- Verified accuracy of finished products against work orders or blueprints.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Kept operations area neat and orderly to minimize obstacles.
- Communicated with team members regarding tasks assigned during shift.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Analyzed work orders to determine materials needed for each production batch.
- Sorted product components on work tables to maintain maximum organization and productivity.
- Adhered strictly to established guidelines and procedures while performing duties.
- Organized storage areas for efficient retrieval of items when needed.
- Cleaned up work area at end of shift to maintain safe working environment.
- Hand-assembled needed parts with bolts and screws.
- Reported any issues to supervisor immediately for resolution.
- Set up and operated production machinery according to specific standards and protocols of company.
- Met or exceeded target for on-time customer shipments.
- Followed safety protocols while operating machines and equipment.
- Operated a variety of machinery and tools safely and efficiently.
Quality Control Supervisor
Microtech Knives
Mills River, US
09.2020 - 03.2022
- I oversee all cleaning, firing, boxing, and labeling of all knives
- This includes production as well as customs
- Im in charge of keeping a daily log of all knives passed and boxed that were sent to shipping as well as the knives that were sent back for repairs
Landscaper
Mtn Life Services
08.2020 - 09.2020
- Assist in weeding, deadheading, watering, blowing off and anything else that needs to be done
Customer Service
Ingles Markets
Cashiers, US
06.2008 - 08.2020
- For over 30+ employees
- Implemented all safety and OSHA guidelines and kept all employee acknowledgment documentations up to date
- Expected to do any task, if needed, from running a cash register to managing my department to stocking in another department, or gathering carts to picking up trash, or cleaning restrooms
Landscape Crew Leader
Ingles Markets
Lake Toxaway, US
03.2015 - 07.2020
- Maintained lawn health with scheduled activities such as weeding, aerating and fertilizing
- Avoided damage to landscaping with safe operation of lawnmowers, trimmers and other equipment
- Kept landscaping neat through careful trimming, litter removal and bed cleaning
- Planned effective designs based on customer wants, budget levels and area climate
- Organized and coordinated work for 3+ team members
- Trained junior team members and mentored on important procedures
Education
Some college - Medical Office Administration
Blue Ridge Community College
Flat Rock, NC07.2016
Skills
- Staffing coordination
- Customer Service Management
- Computer literacy
- Customer service
- Ability to read and follow build instructions and data sheets
- Operate table saw, grinder, pro pin, Lazer marker, pick and place machine,
- Health and safety procedures
- Continuous improvement
- Product assembly
- Relationship building
- Issue resolution
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Group Leader Designee
Smith Systems Inc
11.2022 - Current
Quality Control Supervisor
Microtech Knives
09.2020 - 03.2022
Landscaper
Mtn Life Services
08.2020 - 09.2020
Landscape Crew Leader
Ingles Markets
03.2015 - 07.2020
Customer Service
Ingles Markets
06.2008 - 08.2020
Some college - Medical Office Administration
Blue Ridge Community College
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