Summary
Overview
Work History
Education
Skills
Timeline
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Veena Kumari Setty

Dayton,OH

Summary

Experienced Business Systems Analyst and Project Lead with over 6 years of expertise in bridging business needs and technical solutions. Proven success in leading complex projects, enhancing systems, and optimizing operational efficiency. Adept at SDLC, QA testing, problem resolution, and stakeholder collaboration. Strong communicator with a deep understanding of business operations, revenue streams, and automation strategies.

Overview

7
7
years of professional experience

Work History

Senior Technical Business Analyst

PNC Bank
03.2022 - Current

· Utilized data visualization techniques to present and explain complex data sets.

· Updated and developed scripts and queries to extract and analyze data from multiple sources.

· Combined business and systems knowledge to create functional designs.

· Interacted with internal customers to understand business needs and translate into technical requirements and project scope.

· Analyzed data to identify root causes of problems and recommend corrective actions.

· Identified patterns and trends in large data sets and provided actionable insights.

· Trained interns and helped them adapt to the company's working environment and team's business needs

· Performed extensive UATs on complex projects.

· Collaborated with other departments to facilitate successful project completion.

· Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.

· Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.

· Demonstrated a high level of initiative and creativity while tackling difficult tasks.

· Developed and maintained courteous and effective working relationships.

· Gained strong leadership skills by managing projects from start to finish.

Business Analyst

PNC Bank
10.2018 - 03.2022

· Interacted with internal customers to understand business needs and translate into requirements and project scope.

· Generated standard and custom reports to provide insights into business performance.

· Provided technical support for troubleshooting analytics and reporting issues.

· Documented business requirements and translated them into functional specifications.

· Conducted UAT testing, created test scripts, and facilitated defect tracking and resolution.

· Documented business readiness assessments and coordinated deployment tasks and go-live support.

· Developed BRDs and FRDs, and worked directly with developers to validate enhancement feasibility.

· Guided project team through change management processes to ensure successful adoption of new systems.

· Analyzed data to identify root causes of problems and recommend corrective actions.

· Used critical thinking to break down problems, evaluate solutions and make decisions.

· Gathered, defined and refined requirements, led project design and oversaw implementation.

· Generated standard and custom reports to provide insights into business performance.

· Provided technical support for troubleshooting analytics and reporting issues.

· Designed and developed data pipelines to acquire, clean and process data.

· Created business readiness assessments and coordinated deployment tasks and go-live support.


Education

Bachelor of Science - Computer Engineering

JNTU
Hyderabad
05-2014

Skills

CORE COMPETENCIES

  • Business Systems Analysis
  • SDLC & QA Testing
  • Creating mapping document
  • Project Leadership & Agile Methodology
  • Root Cause Analysis & Problem Solving
  • Cross-functional Collaboration
  • Documentation & Compliance

TECHNICAL SKILLS

  • Tools: JIRA, Confluence, ServiceNow,SQL Developer, Mongo DB, ALM, Postman, Soap UI,MSP(Mortgage Servicing platform)
  • Languages: SQL
  • Platforms: Windows,UNIX
  • MS Office Suite: Excel , PowerPoint, Visio, Word

Timeline

Senior Technical Business Analyst

PNC Bank
03.2022 - Current

Business Analyst

PNC Bank
10.2018 - 03.2022

Bachelor of Science - Computer Engineering

JNTU
Veena Kumari Setty
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