Velecia Jones
Petal,MS
Summary
Customer-oriented and strategic-thinking professional with several years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, implementing pricing models and turnaround management.
Overview
16
16
years of professional experience
Work History
President
Jones Tax Service
Laurel , MS
01.2017 - Current
- Managed organization of board meetings, while efficiently overseeing execution of strategic planning sessions as well as organizing annual conferences.
- Developed policies, procedures, and short-term and long-term goals for the organization.
- Promoted the organization's mission to the public through active participation in community events and forums.
- Collaborated with team members to optimize organizational efficiency.
Office Manager
Advantage Tax and Printing Service Inc
Hattiesburg , Mississippi
12.2008 - 04.2020
- Developed and implemented office policies and procedures efficiently.
- Collaborated on the development of budgets, forecasts, and financial statements.
- Managed team of employees, efficiently planned and coordinated their work schedules
- Organized departmental activities, including meetings, conferences and travel arrangements.
Customer Service Representative
Manpower Temporary Services
Hattiesburg, Mississippi
06.2015 - 01.2017
- Enhancing customer experience by promptly responding to inquiries and offering precise details about products and services.
- Resolved customer complaints efficiently and in a timely manner, delivering excellent customer service.
- Implemented changes based on survey results, resulting in enhanced customer satisfaction
- Facilitated customer satisfaction by addressing their queries on product choices, transactions, troubleshooting and returns.
Education
Bachelor of Science - Interdisciplinary Studies
Mississippi State University
Starkville, MS05-2006
Skills
- Process Improvement
- Regulatory Compliance
- Brand Management
- Quality Assurance
- Cost Control
- Operations Oversight
Timeline
President
Jones Tax Service
01.2017 - Current
Customer Service Representative
Manpower Temporary Services
06.2015 - 01.2017
Office Manager
Advantage Tax and Printing Service Inc
12.2008 - 04.2020
Bachelor of Science - Interdisciplinary Studies
Mississippi State University
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