Velencia Shaw
Nashville,TN
Summary
Reliable professional with several years' experience in production-driven settings. Strong background in customer service, workflow optimization, and retail sales. Proven leader and successful in mentoring new employees. Ready to take next career step professional.
Hardworking professional with extensive background in customer-facing roles. Expert in mailing regulations, postage rates, and postage limitations. Highly organized and proficient in quickly sorting and distributing mail.
Dependable Sortation Associate bringing superior work ethic and proven time management skills necessary to meet challenging performance targets. Familiar with picking, preparing and shipping wide range of merchandise.
Productive professional successful in deadline-driven, production-focused settings. Highly efficient in accurately delivering mail and packages to individuals and business customers. Seeking to transition to rewarding role with a growing team.
Overview
1
1
year of professional experience
Work History
Sortation Associate
Amazon
Nashville, Tennessee
08.2024 - Current
- Packed, sealed or affixed postage to prepare materials for shipping.
- Followed established procedures to handle hazardous material safely.
- Inspected packages for damage or incorrect labeling prior to sorting.
- Followed safety protocols when operating machinery or lifting heavy objects.
- Utilized factors such as package shape and final destination to sort into correct bins for delivery.
- Weighed mail to determine correct postage.
- Sorted and placed mail on racks, shelves or in bins according to predetermined sequence.
- Met demanding performance targets by working efficiently and backing up fulfillment team members.
- Reported any damaged shipments immediately to supervisor.
- Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
- Maintained accuracy and speed in sorting packages according to size, weight, and destination.
- Collaborated with other team members to ensure efficient workflow of packages through the process line.
- Met daily productivity goals set by management team.
Customer Service Representative
Thortons
Nashville, TN
12.2023 - 04.2024
- Promoted available products and services to customers during service, account management and order calls.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer complaints promptly and efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
High School Diploma -
Pearl Cohn High School
Nashville, Tennessee05-2023
Skills
- Stock management
- Shipping procedures
- Barcode scanning
- Order picking
- Package handling
- Deadline oriented
- Problem-solving skills
- Labeling packages
- Shipment preparation
- Strong organization skills
Timeline
Sortation Associate
Amazon
08.2024 - Current
Customer Service Representative
Thortons
12.2023 - 04.2024
High School Diploma -
Pearl Cohn High School