Summary
Overview
Work History
Education
Skills
Certification
References
Volunteer Work
Timeline
Generic

Velezia Arnold

Central Point

Summary

Detail-oriented professional with over 10 years of experience in support roles within healthcare and administration. Demonstrated success in building relationships, coaching individuals through complex processes, and maintaining precise documentation. Proficient in remote communications, EMR systems, and cross-departmental coordination. Committed to fostering a positive and inclusive environment for learners to achieve their goals.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Office Administrator

Debbie Pearson, CPA
Medford
02.2022 - Current
  • Acquired tax preparation and notary license to enhance service offerings.
  • Managed client inquiries and provided assistance via phone and in-person greetings.
  • Prepared and distributed tax returns, addressing client questions regarding submissions.
  • Conducted monthly bookkeeping for various business clients to maintain accurate financial records.
  • Assist with payroll preparation as needed

Medical Assistant, OB/Gyn

Providence Medical Group
Medford
01.2019 - 01.2022
  • Greet and prepare patients for health care providers including taking a thorough health history.
  • Set up and assist in various procedures such as colposcopies, various forms of birth control insertions and removals, LEEPs and biopsy procedures.
  • Input pathology, lab work and procedure orders utilizing EPIC.
  • Complete all necessary documentation in the patient’s medical record in accordance with practice standards.

Medical Assistant, Orthopedics

Paragon Orthopedics
Grants Pass
10.2014 - 12.2019
  • Perform general patient care by following established standards and protocols
  • Input surgery orders for various orthopedic positions for MD utilizing EPIC and Nextgen
  • Screen for appropriate patients per office protocols for total joint replacement and review of preoperative educational packets with surgical candidates
  • Provided individualized guidance and education to patients on complex topics such a procedures, recovery protocols and insurance requirements.
  • Work with healthcare providers to facilitate training of new hires and other training initiatives
  • Greet and prepare patients for health care providers including taking a thorough health history
  • Escalate non-routine issues to the practice manager or physicians
  • Complete all necessary documentation in the patient’s medical record in accordance with practice standards
  • Fill out patient FMLA paperwork
  • Monitor patient flow and adjust assignments as necessary to maintain optimum efficiency and patient satisfaction.
  • Conducted phone triage.
  • OSHA officer responsible for holding monthly meetings as well as upholding compliance and adherence to OSHA standards in the office.

Office Assistant

Jacqueline Amato, MD LLC
Medford
05.2012 - 10.2014
  • Collect and apply payment to patient accounts
  • Room patients, take vitals
  • Phone triage, patient call backs, schedule appointments, send prescriptions
  • Sorting referrals and vetting insurance coverage
  • Manage AR reports, patient accounts, send statements and Collections notices
  • Created templates for paperwork and financial forms
  • Transcription

Scheduling Coordinator

Medford Medical Clinic
Medford
04.2011 - 05.2012
  • Answer phones, schedule appointments, send messages regarding medications, referrals, doctors notes, and triages to doctors and medical assistants.
  • Monitor doctor’s schedules, cancellations, reschedules and wait lists

Receptionist

Jackson County Physical Therapy
Medford
12.2006 - 04.2011
  • Managed incoming phone calls, greet and schedule patients, call on and relay insurance benefits, collect patient co-pays and payments
  • Wash, fold and distribute laundry
  • Send and receive patient reports to and from physician offices, filing, some billing, chart maintenance/auditing

Education

High School Diploma -

Southern Oregon University
Ashland, OR
01.2010

High School Diploma -

North Medford High
Medford, OR
01.2008

Skills

  • Attention to detail
  • Typing speed: 70 wpm
  • Instructional coaching
  • Platform proficiency: EPIC, NextGen, Zoom, MS Office
  • Remote communication skills
  • Client support and management

Certification

  • Licensed Tax Preparer
  • Notary Public Commission
  • NHA certified clinical medical assistant (2014-2024)
  • BLS for Health Care Providers, AHA

References

  • Stephanie Frazier Medford, OR 541-301-3336
  • Brittney Hames Independent Bookkeeping Grants Pass, OR 619-772-7167
  • Crystal Kawamura SOESD Medford, OR 541-378-8323

Volunteer Work

  • Volunteer time at local elementary school for field trips and school events

Timeline

Office Administrator

Debbie Pearson, CPA
02.2022 - Current

Medical Assistant, OB/Gyn

Providence Medical Group
01.2019 - 01.2022

Medical Assistant, Orthopedics

Paragon Orthopedics
10.2014 - 12.2019

Office Assistant

Jacqueline Amato, MD LLC
05.2012 - 10.2014

Scheduling Coordinator

Medford Medical Clinic
04.2011 - 05.2012

Receptionist

Jackson County Physical Therapy
12.2006 - 04.2011

High School Diploma -

Southern Oregon University

High School Diploma -

North Medford High

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