Velia Apodaca Mestas
Las Cruces
Summary
Results-driven healthcare leader with expertise in personnel management and policy implementation. Enhances operational efficiency and patient satisfaction through strategic planning and team motivation. Proficient in EHR integration and fluent in English and Spanish, cultivating strong vendor relations and a collaborative work environment.
Overview
21
21
years of professional experience
Work History
Director of Primary Care Clinics
MountainView Medical Group
Las Cruces
10.2022 - Current
- Administrative and clinical oversight of seven medical primary care clinics. Direct oversight of over four practice managers including 27 medical providers and support staff.
- Developed and implemented business, strategic, financial, and operational plans for clinics, aligning objectives with directors, hospital administration, physicians, and clinic managers.
- Coordinated education and training for medical providers and staff, enhancing networking and expanding a referral-based structure to grow patient panels for specialty physicians.
- Established new operational policies, procedures, and protocols across all clinics to ensure consistency and compliance.
- Conducted evaluations for each manager under direct supervision, including interim assessments and other reviews to maintain employee performance standards.
- Health Information Technology including: Patient-portal systems, scheduling, billing, radiology and lab interface functionalities, EHR dictation, E-prescribing, clinical decision support, and EHR implementation.
- Supervised management of IT projects including approval of purchasing of hardware and software required for successful EHR implementation, integration, and upgrades.
Practice Manager
Mountain View Family Care at Northrise /Hillrise
Las Cruces
10.2018 - 10.2022
- Oversaw daily operations of multiple clinics, including MountainView Family Care at N. Main and MountainView Internal Medicine at Hillrise, ensuring a productive and efficient work environment.
- Managed patient care, physician billing, and daily clinic operational activities.
- Created and implemented policies and procedures for effective practice management.
- Handled inquiries and resolved problems while integrating quality improvement and patient satisfaction data into clinic goals.
- Motivated staff by offering direction and providing constructive feedback.
- Ordered and monitored supply inventories for clinic needs.
Practice Manager
Mountain View Family Care at Valley
Las Cruces
11.2016 - 10.2018
- Created and implemented policies and procedures for effective practice management.
- Cultivated close working relationships with staff, enhancing collaboration among providers, certified medical assistants, and receptionists.
- Fostered positive work environment, promoting team morale and streamlining overall workflow.
- Motivated staff through clear direction and constructive feedback, supporting professional development and team cohesion.
- Ordered supplies and monitored inventory levels.
- Complied with OSHA and HIPAA regulations.
Front Office Supervisor
Mountain View Family Care at Northrise
Las Cruces
08.2015 - 11.2016
- Monitor front desk activities to promptly address and resolve issues.
- Facilitated hiring and training of front desk staff, ensuring compliance with company procedures.
- Mentored new employees on customer service and front desk responsibilities, providing constructive feedback to enhance understanding of daily tasks.
- Assisted with answering phones, responding to patient inquiries, and triaged calls to appropriate staff members.
- Conducted interviews with job applicants, providing insights and feedback to support hiring decisions.
Secretary
Terrazas Home Sales
Fort Stockton
01.2008 - 01.2011
- Coordinated schedules and appointments for executives and staff, optimizing time management and operational efficiency.
- Facilitated office communications and correspondence for Terrazas Home Sales, enhancing information flow and team collaboration.
- Maintained filing systems and organized documents for easy access.
- Managed funds and deposits for over 25 tenants, ensuring accurate record-keeping and financial accountability.
Executive Assistant
Blue Range Physician Management
El Paso
01.2006 - 01.2007
- Managed doctor’s and director's business and personal calendars to optimize scheduling and ensure timely appointments.
- Coordinated administrative meeting schedules to foster collaboration and streamline communication among team members.
- Generated letters and reports using Microsoft Office Software.
- Tracked daily deposits from 4 locations and executed bank deposits to ensure accurate financial management.
Patient Guest Services
Mt. West Family Health Center
El Paso
01.2005 - 01.2006
- Confirmed patient insurance eligibility, ensuring timely processing and reducing delays.
- Scheduled patient appointments using Medical Manager and Mysis software, enhancing patient flow.
- Supervised front desk staff, fostering a collaborative environment for efficient patient service.
- Patients' chart filing, organizing, and answering multi-phone lines.
Education
Diplomas -
Career Point Institute
San Antonio, TX01.2005
High School -
Austin High School
El Paso, TX01.1993
Skills
- Medical management
- Regulatory compliance
- Policy implementation
- Insurance Referral Facilitation
- Performance Measurement
- Process Implementation
- Staff management
- Recruitment and hiring
- Workflow Management
- Vendor Relations
- Business Management
- Microsoft Office Suite
- Adobe Pro
- Task prioritization
- Fluent in English/Spanish
Languages
- English
- Spanish
Timeline
Director of Primary Care Clinics
MountainView Medical Group
10.2022 - Current
Practice Manager
Mountain View Family Care at Northrise /Hillrise
10.2018 - 10.2022
Practice Manager
Mountain View Family Care at Valley
11.2016 - 10.2018
Front Office Supervisor
Mountain View Family Care at Northrise
08.2015 - 11.2016
Secretary
Terrazas Home Sales
01.2008 - 01.2011
Executive Assistant
Blue Range Physician Management
01.2006 - 01.2007
Patient Guest Services
Mt. West Family Health Center
01.2005 - 01.2006
Diplomas -
Career Point Institute
High School -
Austin High School