Gina Bonnette

• Scheduled new and returning patient visits for 6 specialty practices and 17 providers.
• Verified patient insurance coverage for eligibility, facilitating timely access to care.
• Gathered referrals from insurance carriers to ensure patients received timely services.
• Organized referral charts for incoming patient appointments to ensure efficient processing.
• Forwarded specialist referral requests for 11 primary care providers.
• Tracked unscheduled referral cases and coordinated follow-ups to ensure resolution.
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• Verified insurance eligibility for patients at a neurology clinic.
• Communicated with insurance providers to clarify coverage details.
• Reviewed patient records to ensure accurate information for claims processing.
• Reviewed and improved insurance call scripts to enhance patient understanding of deductibles, deposits, and related processes.

• Documented charges, ensuring accurate billing and timely payment collection.
• Processed workers' compensation charges and payments.
• Completed insurance follow-up calls to resolve outstanding issues and expedite payments.
• Processed secondary insurance claims and coordinated mailings for effective communication.
• Supported team operations by completing assigned tasks.

• Answered multi-line phone calls, scheduled appointments, checked patients out, verified insurance coverage, coordinated procedures, posted payments, and supported office operations. Managed phone calls, booked appointments, processed patient checkout, confirmed insurance details, coordinated procedures, recorded payments, and handled additional duties. Maintained smooth office operations by answering phones, scheduling visits, completing patient checkout, verifying insurance, coordinating procedures, and posting payments.
• Oversaw scheduling and coordination of patient appointments and staff shifts.
• Developed and implemented clinic policies to enhance patient care quality.
• Answered multi-line phone calls, scheduled appointments, checked patients out, verified insurance coverage, coordinated procedures, posted payments, and supported office operations.Managed phone calls, booked appointments, processed patient checkout, confirmed insurance details, coordinated procedures, recorded payments, and handled additional duties.Maintained smooth office operations by answering phones, scheduling visits, completing patient checkout, verifying insurance, coordinating procedures, and posting payments.

• position: clerical copy—insurance EOB
• managed incoming phone calls to assist patients and resolve inquiries
• posted charges and payments to ensure timely billing processes
• scanned charts into a computer for accurate record-keeping
• Handled various tasks to support team operations.

Coordinated pre-registration for new patient appointments and related procedures, ensuring a smooth intake process.

Managed staff schedules and assignments to optimize team performance and patient care.

• Oversaw daily operations in a healthcare environment to ensure efficient service delivery.
• Facilitated verification and precertification for upcoming procedures, contributing to timely patient care.
• Developed training programs for new employees to enhance skills and knowledge.

• Coordinated phone inquiries, scheduled surgeries, processed pre-certifications, and managed charge and payment posting for 6 physicians and 5 audiologists. Facilitated patient communication, coordinated surgery scheduling, processed pre-certifications, and managed charge and payment posting for 6 physicians and 5 audiologists. Handled front-desk inquiries, scheduled surgeries, completed pre-certifications, and posted charges and payments for 6 physicians and 5 audiologists.
• Managed scheduling to ensure adequate coverage for patient services.
• Trained and mentored staff on best practices and procedures.
• Coordinated phone inquiries, scheduled surgeries, processed pre-certifications, and managed charge and payment posting for 6 physicians and 5 audiologists.Facilitated patient communication, coordinated surgery scheduling, processed pre-certifications, and managed charge and payment posting for 6 physicians and 5 audiologists.Handled front-desk inquiries, scheduled surgeries, completed pre-certifications, and posted charges and payments for 6 physicians and 5 audiologists.

Coordinated scheduling of appointments for new and established patients, ensuring efficient patient flow.

Managed chart retrieval for patient visits and assisted file clerk with organizational tasks.

Posted patient charges and updated patient accounts.

• Operated multi-line phones to efficiently direct calls to appropriate staff, enhancing communication.