Dedicated healthcare support professional with a calm, patient communication style and a passion for helping people feel supported and understood. Experienced in after‑hours call handling, triage support, and care coordination. Known for staying composed in stressful situations, documenting accurately, and making sure patients get the right care at the right time.
Open To Work
Hi, I’m
Jenna DeMoss
Danville,United States
Summary
Overview
20
years of professional experience
Work History
Carenet HealthcareRemote, IL
Care Coordinator
10.2021 - 05.2025
Job overview
- Assessed patient needs and escalated clinical concerns to RNs or emergency services per SOP.
- Coordinated referrals to internal teams, payer programs, and community resources to ensure seamless patient care and support disease management.
- Educated patients on care plans, self-management goals, and follow-up steps.
- Provided clear, compassionate communication to patients, caregivers, and healthcare partners.
- Managed high-volume inbound patient calls, verifying information and identifying call purposes to enhance patient experience.
- Assisted patients with scheduling appointments for PCP virtual visits and specialty care.
- Resolved business office calls related to care coordination, contributing to population health efforts and improving patient access to services.
- Documented all interactions in EMR systems, ensuring accuracy and compliance with healthcare standards.
Support.com (Comcast)Remote, IL
Remote Services Technician
06.2020 - 11.2020
Job overview
- Facilitated high‑volume inbound calls, troubleshooting issues across multiple systems and documenting case details to ensure timely resolutions.
- Provided clear, step‑by‑step guidance to users with varying levels of technical ability.
- Exhibited multitasking, problem‑solving, and communication skills to effectively support users in a fast‑paced remote environment.
- Maintained accurate records, case notes, and follow‑up actions in CRM systems.
CVS PHARMACYDanville, IL
Pharmacy Lead Technician
08.2016 - 11.2018
Job overview
- Streamlined prescription verification processes to enhance accuracy and improve patient safety.
- Collaborated with healthcare providers to optimize medication management and improve patient outcomes.
- Maintained accurate patient profiles and tracked medication history for precision.
- Fostered a supportive environment by coaching 3 technicians to boost productivity and morale.
- Coordinated preparation and shipment of returns, enhancing inventory management and reducing waste.
- Monitored pharmaceutical supplies, promptly reporting low stock to pharmacists.
- Responded to customer inquiries with effective support and guidance.
- Sorted merchandise accurately to support effective inventory management.
CVS PHARMACYWestville, Illinois
Pharmacy Inventory Specialist
04.2015 - 08.2016
Job overview
- Ordered supplies from vendors to sustain adequate inventory levels.
- Maintained precise records of inventory levels, orders, and deliveries.
- Monitored product expiration dates and returned outdated stock to vendors.
- Conducted inventory cycle counts and identified discrepancies.
- Resolved inventory count discrepancies through thorough investigation and adjustment.
- Evaluated inventory for unproductive items, facilitating timely disposition and enhancing stock efficiency.
- Generated daily reports on stock levels, order status, and relevant information.
- Supported inspections by regulatory agencies to ensure compliance standards.
CVS HealthWestville, IL
Pharmacy Technician Trainee
01.2014 - 05.2015
Job overview
- Supported pharmacists in filling prescriptions by accurately counting pills and labeling bottles for safe dispensing.
- Addressed customer inquiries and issues to ensure satisfaction and maintain service quality.
- Performed cashier duties by processing payments and issuing receipts to facilitate smooth transactions.
ILLINOIS TITLE LOANS INCChampaign, IL
Sales Representative
08.2012 - 11.2013
Job overview
- Negotiated deals while effectively resolving complaints and objections to secure customer satisfaction.
- Educated customers on compliance requirements and financial obligations to enhance understanding and adherence.
- Processed loan applications using company software systems to ensure timely approvals.
SCHROEDERS DRIVEINNDanville, IL
Cashier
03.2005 - 08.2012
Job overview
- Processed cash, credit, and gift card transactions accurately, contributing to a smooth checkout experience for customers.
- Processed customer transactions accurately and efficiently at busy drive-in restaurant.
- Maintained cleanliness of checkout area to enhance customer experience and ensure compliance with health standards.
- Cleaned and organized cashier area during shifts to ensure smooth operations.
- Assisted customers with menu selections and answered product-related questions.
Education
Midwest Christian AcademyNormal, IL
High School Diploma
05-2007
University Overview
Skills
- Care coordination
- Patient assessment
- Patient education
- Referral management
- Appointment scheduling
- HIPAA regulations
- Accurate EMR documentation
- Population health support
- Customer Service
- Customer Relations
- Problem Resolution
- Schedule Management
- Medical Billing
- Technical Support
- Data Entry
- Inventory Management
- Microsoft Office
- Project Management
- Quality Control
- After-hours call support
- Triage support
- Remote technical skills
- Windows Server
- Active Directory
- VoIP
- Oracle
- VMware
- High-volume multitasking
- Professional communication
- Remote technical skills
- High-volume multitasking
Additional Information - Professional Attributes
Additional Information - Professional Attributes
- Exceptional customer orientation: Demonstrated ability to provide excellent service to diverse clients in clinical, technical, and sales environments.
- Confidentiality and compliance: Proven ability to handle sensitive patient information and healthcare documents with utmost confidentiality, adhering to HIPAA and regulatory requirements.
- Strong prioritization and multitasking skills: Experienced in managing high-volume workloads, prioritizing urgent tasks, and remaining organized under pressure.
- Outstanding telephone etiquette: Skilled at building rapport and communicating professionally with patients, providers, and colleagues over the phone.
- Team collaboration: Able to work effectively in fast-paced, team-oriented settings to achieve shared goals and support colleagues.
- Technical proficiency: Adept with medical software, Microsoft Office Suite, data entry systems, and remote customer support platforms.
- Adaptability: Quick to learn new systems and procedures, with proven flexibility in dynamic healthcare and service environments.
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$18/hr - $1000/hrTimeline
Care Coordinator
Carenet Healthcare
10.2021 - 05.2025
Remote Services Technician
Support.com (Comcast)
06.2020 - 11.2020
Pharmacy Lead Technician
CVS PHARMACY
08.2016 - 11.2018
Pharmacy Inventory Specialist
CVS PHARMACY
04.2015 - 08.2016
Pharmacy Technician Trainee
CVS Health
01.2014 - 05.2015
Sales Representative
ILLINOIS TITLE LOANS INC
08.2012 - 11.2013
Cashier
SCHROEDERS DRIVEINN
03.2005 - 08.2012
Midwest Christian Academy
High School Diploma