Kiah Fleming
Columbus,OH
Summary
Experienced care coordinator with strengths in patient coordination, care planning, referral management, insurance verification, and EHR documentation. Known for supporting continuity of care, HIPAA-compliant recordkeeping, and timely follow-up support.
Overview
1
1
Language
7
7
years of professional experience
Work History
Care Coordinator
Ohio Health Riverside Hospital
Columbus , OH
04.2024 - Current
- Coordinated with nurses, physicians, and social workers to align patient care needs.
- Coordinated referrals to community resources and post-acute services to enhance patient support.
- Maintained electronic health records with care coordination notes and care plans.
- Scheduled follow-up appointments and specialty visits to ensure continuity of care.
- Responded promptly to inquiries from patients regarding their care plans.
- Attended meetings with families and other members of the interdisciplinary team to discuss patient progress and plan for future interventions.
- Performed initial assessments and evaluations of patient needs to inform care planning.
Intake Coordinator
Verity Behavioral Health and Primary Care
Columbus, Ohio
11.2021 - 04.2024
- Coordinated intake process for new clients by scheduling initial assessments and providing necessary paperwork to streamline client onboarding.
- Collected intake forms and updated electronic health records to ensure accurate patient information.
- Confirmed insurance coverage and eligibility prior to patient appointments
- Screened patient information for referral and service placement
- Answered patient calls and explained intake steps clearly
- Developed individualized service plans for each client, aligning services with their unique needs and goals.
- Met regularly with clients to review progress towards established goals and objectives.
- Protected confidential records following HIPAA and clinic policies
Account Specialist
Cxloyalty
Westerville, Ohio
10.2019 - 11.2021
- Managed loyalty account inquiries for Cxloyalty customers across phone and email channels.
- Explained loyalty program terms and travel benefits to members clearly.
- Established customer rapport to swiftly resolve issues while adhering to support processes and procedures.
- Resolved billing issues using account records and company service policies.
- Processed membership updates within Cxloyalty systems and client guidelines.
- Supported escalated account cases with careful research and professional communication.
- Established accounts for new customers and updated existing accounts with current demographic and order information.
- Collaborated with sales team to provide timely updates on customer accounts and enhance overall service.
- Generated monthly reports on account activity, highlighting trends in new accounts, closed accounts, and delinquent payments.
Education
Bachelor of Science - Health Administration
DeVry University
Columbus, OH12-2026
High School Diploma -
YouthBuild Community School
Columbus,Ohio06-2019
Skills
- Patient coordination
- Care coordination
- Care planning
- Patient assessment
- Healthcare administration
- Electronic health records
- Referral management
- Insurance verification
- HIPAA compliance
- Data management
- Time management
Languages
Spanish
Professional
Timeline
Care Coordinator
Ohio Health Riverside Hospital
04.2024 - Current
Intake Coordinator
Verity Behavioral Health and Primary Care
11.2021 - 04.2024
Account Specialist
Cxloyalty
10.2019 - 11.2021
Bachelor of Science - Health Administration
DeVry University
High School Diploma -
YouthBuild Community School