Andrea Martinez
Summary
Experienced Patient Care Coordinator proficient in directing patient care programs that are both high-quality and efficient.
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Care Coordinator
Arrowhead Orthopedics
Hemet
12.2025 - Current
- Coordinated patient appointments and managed schedules for orthopedic services.
- Assisted patients with insurance verification and explained coverage options.
- Facilitated communication between patients and healthcare providers for seamless care.
- Supported administrative tasks, including filing and organizing medical documentation.
- Maintained accurate client records in accordance with agency policies and procedures.
- Actively participated in staff meetings discussing best practices in patient care coordination.
Team Leader
Panera Bread
Hemet
05.2021 - 12.2026
- Supervised team operations to ensure efficient service during peak hours.
- Trained new staff on food safety and customer service standards.
- Coordinated daily inventory management and supply ordering processes.
- Implemented operational improvements to enhance workflow efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Participated in regular meetings with senior leadership to provide updates on team progress.
Education
Associate of Science -
Mt. San Jacinto College
San Jacinto, CA 06.2023 - 06.2026
San Jacinto Valley Academy
San Jacinto, CASkills
- Patient coordination
- Insurance verification
- Data entry
- Team leadership
- Workflow optimization
- Communication skills
- Administrative support
- Goal setting
- Process improvements
- Active listening
- Organizational skills
- Documentation
- Multitasking and organization
- Patient education
Languages
Spanish
Professional
Certification
- Associate Degree
- Medical assistant certification
Accomplishments
- Honor roll
- Employee of the month
- International Baccalaureate
- Perfect attendance
Timeline
Care Coordinator
Arrowhead Orthopedics
12.2025 - Current
Associate of Science -
Mt. San Jacinto College
06.2023 - 06.2026
Team Leader
Panera Bread
05.2021 - 12.2026
San Jacinto Valley Academy