Meagan Herren
Paragould,AR
Summary
Experienced care coordinator with 8+ years in Epic charting, referral management, insurance verification, prior authorization, and surgery scheduling. Known for keeping patients, providers, and insurers aligned to support smooth, timely care.
Overview
15
15
years of professional experience
Work History
Care Coordinator
Nea Baptist Clinic
Jonesboro, AR
11.2017 - Current
- Collaborated with physicians and other healthcare providers to provide comprehensive care for patients.
- Communicated appointment updates with patients, providers, and care staff.
- Scheduled referrals and follow-up visits across Nea Baptist Clinic departments.
- Assisted patients with insurance inquiries, clarified benefits, and facilitated clinic paperwork and appointment scheduling for surgeries.
- Tracked referral status through electronic health records systems.
- Reviewed medical records and submitted required documents for surgery and procedure authorizations, ensuring compliance with insurance protocols.
- Processed insurance denials for prompt resolution, entered referrals, and conducted confirmation calls to ensure follow-through.
- Managed surgeons OR schedules, collaborated with the hospital on pre admission testing appointments. Collected payments on professional side billing.
- Escalated urgent patient concerns to Nea Baptist Clinic providers.
- Actively participated in staff meetings discussing best practices in patient care coordination.
Skating Carhop
Sonic
Jonesboro
11.2011 - 10.2017
- Greeted guests at Sonic drive-in stalls with friendly, attentive service.
- Took food and drink orders using headset and point-of-sale system.
- Delivered meals and beverages to vehicles with careful tray handling.
- Prepared drinks, sides, and desserts following Sonic menu standards.
- Processed cash, card, and mobile payments accurately at register.
- Verified order accuracy for each customer to ensure correct items for each customer.
- Restocked condiments, cups, napkins, and supplies during busy shifts.
- Reported issues with customers and orders to supervisors.
- Maintained knowledge of new offerings and upsold promotional items and specials.
- Answered product and order questions accurately and professionally.
- Maintained accurate records of sales transactions for accounting purposes.
- Operated cash registers accurately to process customer payments.
- Balanced and delivered trays with food and beverage orders to customers while on roller skates, enhancing guest entertainment.
- Monitored inventory levels of products and notified management when stock was running low.
- Adhered to safety procedures while operating roller skates and other equipment used in the rink.
- Provided exceptional customer service by responding to any inquiries or requests from customers quickly and efficiently.
- Inspected all orders prior to delivery, ensuring consistency in presentation and quality.
- Worked closely with kitchen staff members to ensure efficient order processing times.
- Kept work areas clean and organized throughout the shift of work area, including floors and counters.
- Ensured that all food items were prepared according to company guidelines for quality assurance.
- Provided support to customers with skate rentals with skate rentals when necessary.
- Processed and completed cash transactions promptly, providing accurate change and order receipts.
Education
Some College (No Degree) -
Arkansas State University
Jonesboro, ARSkills
- Patient coordination
- Referral tracking
- Insurance verification
- Prior authorization
- Surgery scheduling
- Epic documentation
- Patient advocacy
Timeline
Care Coordinator
Nea Baptist Clinic
11.2017 - Current
Skating Carhop
Sonic
11.2011 - 10.2017
Some College (No Degree) -
Arkansas State University