Velicia Joe
Raeford,NC
Summary
Dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
17
17
years of professional experience
Work History
Cosmetologist
Alkimia Hair & Co
01.2010 - Current
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Maintained client treatment records and designed long-term care programs for return customers.
- Developed loyal following of clients by providing high-quality services.
Retail Merchandiser
SAS
02.2018 - 01.2019
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Organized and maintained displays to achieve clean and appealing product layouts.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Cosmetologist
Professional Hair Design
01.2006 - 01.2010
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Flight Attendant
Mesa Airlines
02.2007 - 05.2008
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Education
Bachelor of Arts - Business Administration
Fayetteville State University
Fayetteville, NC05.2025
Associate of Arts -
Sir Walters Beauty Academy Fttc
Fayetteville, NC05.1998
Skills
- Social Perceptiveness
- Evacuation Procedures
- Guest Accounts
- Company Policy Adherence
- Salon Management
- Wig Cleaning and Styling
- Payment Processing Expertise
Timeline
Retail Merchandiser
SAS
02.2018 - 01.2019
Cosmetologist
Alkimia Hair & Co
01.2010 - Current
Flight Attendant
Mesa Airlines
02.2007 - 05.2008
Cosmetologist
Professional Hair Design
01.2006 - 01.2010
Bachelor of Arts - Business Administration
Fayetteville State University
Associate of Arts -
Sir Walters Beauty Academy Fttc
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