Summary
Work History
Education
Skills
Timeline
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Velma Hughes

Colorado Springs ,Colorado

Summary

Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.

Work History

Dairy Queen crew

Dariy Queen
315 W Fillmore Street
04 2018 - 06 2020
  • Worked front counter, drive-thru and other areas.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.

Homeschool Teacher

Self-employeed
3100 Wood Ave
04 2020 - Current
  • Organized hands-on instructional activities to supplement textbook instruction to engage and motivate students.
  • Boosted overall student success by providing individualized support through one-on-one tutoring sessions.

Manager of Operations

Wild Animal Rides
Citadel Mall
12 2015 - 04 2017
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
  • Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.

Education

General Study

Meadville high school
06.1997

Skills

  • Product promotion
  • Customer engagement
  • Order delivery practices
  • Beverage preparation
  • Stocking and replenishing
  • Cash Handling
  • Hospitality service expertise
  • Verbal and written communication
  • Food preparation and safety
  • Point of sale operation
  • Food running
  • Telephone etiquette
  • ServSafe
  • Food portioning
  • Kitchen maintenance
  • Equipment monitoring
  • Sandwich preparation
  • Ingredient inspection
  • Cleaning and organization
  • POS system use
  • Cash register operation
  • Inventory organization
  • Interactive communication skills
  • Performance improvement

Timeline

Dairy Queen crew

Dariy Queen
04 2018 - 06 2020

Homeschool Teacher

Self-employeed
04 2020 - Current

Manager of Operations

Wild Animal Rides
12 2015 - 04 2017

General Study

Meadville high school

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Velma Hughes