VELMA LIENDO
Brownwood
Summary
Skilled claims processing professional with extensive experience in reviewing and validating insurance claims. Strong focus on accuracy, problem-solving, and effective communication. Known for collaborative approach and adaptability to changing needs. Proficient in claims software, data entry, and customer service. Recognized for reliability and achieving results in team environments.
Overview
22
22
years of professional experience
Work History
CLAIMS PROCESSOR
LANDMARK LIFE INSURANCE
Brownwood, TX
09.2023 - Current
- Processed insurance claims efficiently, ensuring compliance with company policies and regulatory standards.
- Reviewed documentation for accuracy, identifying discrepancies and resolving issues promptly.
- Maintained detailed records of claims processing activities using specialized software systems.
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
OFFICE MANAGER
MARTIN EARTHWORKS LLC
Brownwood, TX
01.2021 - 09.2023
- Oversaw office operations, ensuring adherence to company policies and procedures.
- Managed scheduling and coordinated appointments for executive team members.
- Implemented office systems that improved workflow efficiency by streamlining communication processes.
- Trained and mentored new administrative staff, enhancing team performance and productivity.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
HR Coordinator
DEMAND STAFF INC
Brownwood, TX
01.2018 - 01.2021
- Coordinated recruitment efforts, enhancing candidate sourcing and engagement strategies.
- Streamlined onboarding processes, improving new hire integration and experience.
- Facilitated employee training sessions, fostering professional development and compliance awareness.
- Managed HRIS data entry, ensuring accuracy in employee records and reporting.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Reviewed human resources paperwork for accuracy and completeness.
Human Resources Assistant/Sales Associate
TARGET
Brownwood, TX
08.2004 - 08.2012
- Coordinated recruitment processes, including posting job openings and screening applicants.
- Managed employee onboarding, ensuring compliance with company policies and procedures.
- Supported payroll processing by verifying employee timecards and attendance records.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Processed employee termination paperwork at direction of supervisory staff.
- Participated in job fairs to recruit new talent.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
LUBBOCK COOPER HIGH SCHOOL
Lubbock, TX05-1994
Skills
- Claims review
- Accuracy and precision
- Transactions reconciliation
- Claims
- Data entry
- Claims processing
- Customer service
- Payment and investigation escalations
Languages
Spanish
Native or Bilingual
Timeline
CLAIMS PROCESSOR
LANDMARK LIFE INSURANCE
09.2023 - Current
OFFICE MANAGER
MARTIN EARTHWORKS LLC
01.2021 - 09.2023
HR Coordinator
DEMAND STAFF INC
01.2018 - 01.2021
Human Resources Assistant/Sales Associate
TARGET
08.2004 - 08.2012
High School Diploma -
LUBBOCK COOPER HIGH SCHOOL