Hi, I’m
Velvet Giddens
Registered Nurse
Lebanon,TN
Summary
Twenty-six-year Baccalaureate-prepared nursing professional with experience delivering high-quality care to versatile patient populations. Proven leader skillful in uniting and guiding clinical teams toward achieving patient care goals and improving satisfaction. Focused on continuously driving innovation and improving patient outcomes.
Overview
26
years of professional experience
1
Certification
Work History
Ridgeview Behavioral HealthOak Ridge, TN
Director, Clinical Operations
08.2022 - 12.2023
Job overview
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Collaborated with senior leadership to set long-term objectives for the company.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Identified opportunities for improvement in operational performance metrics.
- Reviewed internal reports and identified areas of risk or potential cost savings.
- Coordinated resources across departments to maximize productivity levels.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Assessed employee performance against established benchmarks or targets.
- Facilitated collaboration between teams by encouraging open communication channels.
- Partnered with staff to create professional development plans to support personal and business growth.
- Established performance metrics and evaluated staff to promote continuous improvement.
- Managed crisis situations to minimize impact on operations and reputation.
- Analyzed data to inform decision-making and strategic direction.
- Promoted a culture of innovation and encouraged staff to contribute ideas.
Covenant Health SystemsKnoxville, TN
Manager, Clinical Operations
01.2018 - 04.2022
Job overview
- Oversaw team efforts to consistently achieve high HEDIS/STAR ratings.
- Coordinated efforts to optimize Medicare Risk Adjustment agreements.
- Identified and analyzed gaps and trends in care delivery.
- Cultivated partnerships with providers, ensuring success in risk adjustment initiatives.
- Partnered with insurance providers for positive CAHPS/HOS survey outcomes.
- Provided leadership during times of organizational change or crisis situations.
- Presented essential analytics effectively during stakeholder meetings.
- Coordinated with multiple departments to meet project deadlines.
- Compiled monthly analyses highlighting operational efficiency for executive review.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Utilized feedback insights to create strategies for better services.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Coordinated interview schedules and evaluated candidate references.
- Ensured role coverage by training employees in multiple functions.
- Matched responsibilities with skills to boost overall team productivity.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Managed risk by developing and implementing effective risk management strategies.
Transcend Population Health Management (Humana)Knoxville, TN
Clinical Advisor
08.2016 - 01.2018
Job overview
- Support provider transition from FFS to VBC.
- Provided clinical guidance to healthcare providers on the diagnosis and treatment of complex medical conditions.
- Identified opportunities for improvement in patient care processes and outcomes.
- Assessed and monitored patient progress throughout course of care.
- Participated in quality assurance audits to ensure compliance with regulatory standards.
- Collaborated with multidisciplinary teams to develop best practices for patient care.
Tennessee OncologyNashville, TN
Manager, Patient and Staff Education
06.2014 - 03.2015
Job overview
- Developed ASCO/ONS-approved educational material for patients and staff.
- Developed and implemented strategic plans to achieve company objectives.
- Initiated new projects that resulted in increased productivity across all departments.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
Cookeville Regional Cancer CenterCookeville, TN
Clinical Coordinator, Oncology RN
08.2004 - 03.2014
Job overview
- Coordinated daily clinical operations.
- Administered chemotherapy/biotherapy for adult oncology population.
- Provided direct supervision to clinical staff members in accordance with regulatory standards.
- Conducted patient assessments to evaluate needs and develop individualized plans of care.
- Collaborated with interdisciplinary teams to ensure effective delivery of services.
- Maintained detailed records of patient progress and outcomes.
Roane Medical CenterHarriman, TN
Charge Nurse/House Float RN
02.2003 - 08.2004
Job overview
- Assisted with admission and discharge planning for assigned patients.
- Evaluated patient outcomes against established standards of care.
- Coordinated communication between physicians and other healthcare professionals regarding patient care.
- Conducted daily rounds to assess patient conditions, evaluate progress towards goals, and document changes in status or plan of care as needed.
Blount Memorial HospitalMaryville, TN
ICU/CCU Staff Nurse
05.1998 - 02.2003
Job overview
- Assessed and monitored patient's condition, vital signs and response to treatments.
- Provided comprehensive nursing care to critically ill patients in the Cardiac Care Unit.
- Administered medications, IV fluids, blood products and other treatments as prescribed by physicians.
- Performed ECG monitoring, chest tube insertion and removal and arterial line insertion.
- Collaborated with physicians, nurses and other health team members to ensure quality patient care.
Education
Columbia Southern University
MBA Healthcare Management
12.2013
University of Tennessee
BSN
05.1998
Skills
- Process Optimization Oversight
- Strong Verbal and Written Skills
- Cross-Functional Team Management
- Proficient in Provider Relations
- Effective Data Interpretation
- Proficient in Microsoft Office Applications
Certification
- Registered Nurse, Tennessee, 120221, Exp 12/31/2024
- Oncology Certified Nurse, Oncology Nursing Certification Corporation, Exp 12/01/25
Work Preference
Work Type
Full TimeImportant To Me
Work-life balanceCompany CultureWork from home optionHealthcare benefitsTimeline
Director, Clinical Operations
Ridgeview Behavioral Health
08.2022 - 12.2023
Manager, Clinical Operations
Covenant Health Systems
01.2018 - 04.2022
Clinical Advisor
Transcend Population Health Management (Humana)
08.2016 - 01.2018
Manager, Patient and Staff Education
Tennessee Oncology
06.2014 - 03.2015
Clinical Coordinator, Oncology RN
Cookeville Regional Cancer Center
08.2004 - 03.2014
Charge Nurse/House Float RN
Roane Medical Center
02.2003 - 08.2004
ICU/CCU Staff Nurse
Blount Memorial Hospital
05.1998 - 02.2003
Columbia Southern University
MBA Healthcare Management
University of Tennessee
BSN
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