Jennifer Evans
Henderson,NV
Summary
Results oriented nurse leader, seeking transition into an academic setting where I can assist in making a positive impact in marketing and social media efforts,within the School of Nursing at UNLV.
RN leader with a diverse nursing leadership background, spanning 22 years, working in various direct patient care and leadership positions, for top health care organizations. Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Planned and implemented strategies for developing improved health care. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Director, Clinical Operations
LIFELINE VASCULAR CARE
08.2022 - Current
- Responsible for operational oversight for multiple vascular access centers, within multi-state jurisdictions in Washington, Arizona and California.
- Responsible for financial reporting, quality and regulatory responsibilities for JCAHO and AAAHC, in addition to staff management. Assisted with marketing efforts and outreach activities with local dialysis centers.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Oversaw supply chain functions to verify inventory levels and budget adherence.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
Center Manager RN
KIDNEY SPECIALISTS OF SOUTHERN NEVADA
11.2021 - 07.2022
- Administrator for the Ambulatory Surgery Center/Vascular Access Center
- Responsible for maintaining the surgery center’s daily operations
- Managing staff, schedules, vendor management, regulatory requirements, and physical plant responsibilities
- Ensured compliance to the JCAHO accreditation standards, and the State of Nevada laws and regulations for ASC health care environments
- Responsible for cost containment measures for supply chain management, creating appropriate PAR levels using 5 S strategies
- Responsible for ensuring all patient workflows are maintained, while providing positive patient experiences
- Assisted the ASC with successful passing of the State of Nevada Health Facilities Survey in May, 2022.
Director of Nursing
CROWN POINT SURGERY CENTER
05.2021 - 11.2021
- DON for a multi Specialty Surgery Center with over 30 surgeons from various specialties
- 30+ direct reports RN, Scrub Techs, Radiation Technologists
- Pre-OP/PACU oversight, SPD and the GI Endoscopy team
- Responsible for maintaining AAAHC accreditation standards for the ASC by working with staff, physicians to achieve this goal
- Quality initiatives included SBAR hand off communication and patient experience initiatives.
RN Administrator
HENDERSON SURGERY CENTER
07.2020 - 05.2021
- For a well established GI Endoscopy Center
- Responsible for the surgery center’s daily operations, in addition to performing direct care patient duties
- Managing staff, schedules, vendor management, accounts payable, licensing and credentialing
- Responsible for cost containment measures for supply chain management
- Ensured smooth patient workflows were maintained, while providing positive patient experiences.
RN Clinical Manager
OPTUM UNITED HEALTH GROUP
01.2020 - 07.2020
- Sunrise Market/Civic Center
- Operational oversight in a primary care practice with 14 Providers, MA’s/LPN’s
- Responsible for staff scheduling and payroll duties, oversight of supply management
- Participated in daily team based huddles with clinical staff and front desk teams to improve communication within the work group
- Worked in tandem with clinical staff to successfully achieve HEDIS STAR measures for the patient population for Medicare FFS, Medicare Advantage and Commercial patients.
RN Practice Manager
HEALTHCARE PARTNERS, HEMATOLOGY
04.2019 - 01.2020
- For the Tenaya Hematology-Oncology Clinic
- Operational oversight of front desk PSRs, Medical Assistants, RNs, Lab, Chemotherapy infusion room and back office clinic
- Four providers providing care in this clinic with high patient volumes
- I successfully implemented 5S practices for clinical storerooms in an effort to reduce overall supply costs; improved chemotherapy infusion room scheduling workflow, having a dedicated scheduler for this room.
Director of Ambulatory Care Services
University Medical Center Of Southern Nevada
Las Vegas, NV
- 01.2018
- Director for 11 outpatient primary care and Urgent Care clinics in the Las Vegas, Nevada community, including the HIV/AIDS Wellness Center
- Successfully transitioned all outpatient clinics in July 2017 to EPIC (EMR) from a paper chart system
- Coordinating training of physicians, nurses, and front desk staff to ensure the success of this initiative
- Successfully opened two new outpatient Urgent Care and Primary Care clinics at Blue Diamond and Centennial Hills locations 2017-,
- Budget management, Project management to ensure successful opening of both locations by target dates
- Collaborated with all Managed Care Contracted providers to ensure HEDIS/STAR measures were met for our primary care clinics
- Collaborated with LV METRO/FIRE to provide services for their employees with respect to pre-employment physicals
- Contract management for all Clinics/Vendors for outpatient services/clinics
- Assisted in implementing Telemedicine/Chronic Care Management in all outpatient clinics.
Nurse Manager
CLEVELAND CLINIC, Maroone Cancer Center
04.2014 - 02.2017
- Kronos, timekeeping, scheduling of 30 nursing staff
- Managed the outpatient clinic, chemotherapy infusion center, radiation oncology services
- Managed department budget/productivity to set metrics
- Focused approach to improving the patient experience for all clinical service lines
- Collaborated with a diverse group of vendors, pharmacy, multidisciplinary teams to assist in coordinating care for the diverse oncologic patient population.
Nurse Manager
CLEVELAND CLINIC, STRONGSVILLE FAMILY HEALTH & SURGERY CENTER
08.2011 - 04.2014
- Ambulatory Center, 110 direct reports, staffing scheduling, Kronos/Timekeeping
- Contract management/Vendor management
- Successfully implemented the Patient Centered Medical Home Model of Care/Care Coordination program for primary care clinics
- Streamlined workflows/processes for clinic service lines
- Implemented the HEALTH SPOT innovative care station within the family health center
- Opened the Express Care Center within the Ambulatory Center, hiring of staff, mid level providers to ensure the success of this clinic.
Nurse Manager
CLEVELAND CLINIC, DERMATOLOGY AND PLASTIC SURGERY INSTITUTE
02.2008 - 08.2011
- Managed the surgical and clinical dermatology practices for the Institute.
- 30 direct reports, staff management, performance appraisals, scheduling, payroll.
- Vendor and pharmaceutical, cosmeceutical management.
- Maintained PM on 10 lasers and medical equipment.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Collaborated with physicians, residents and healthcare partners across the organization in order to provide exceptional patient care, to a diverse patient population..
- Assisted in driving results in order to achieve a 95th percentile ranking in Press Ganey Patient Satisfaction survey scores for the Institute.
- Maintained quality and safety metrics in adherence to JCAHO standards.
Staff RN Neonatal ICU
CLEVELAND CLINIC, HILLCREST HOSPITAL
01.2005 - 01.2008
- Assisted with delivery of premature neonates and full term infants. Provided care and support for successful transition to motherhood.
- Administered Medications, Ventilator/CPAP management.
- Directed patient care by initiating and following through with plan of care.
- Collaborated with physicians, residents, pharmacists to deliver quality, evidence-based care.
- Worked with families to provide support in a patient centered model of care.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures, and nursing best practices.
Staff RN Special Care Nursery
SUMMA HEALTH SYSTEM
03.2000 - 01.2005
- Assessed, evaluated, and cared for neonate and full term infants
- Ventilator/CPAP management.
- Administered medications, monitored care, provided discharge teaching to families.
- Functioned as a preceptor to new hire RN staff.
- Performed Charge RN duties.
Education
Masters - Nursing Leadership and Health Care
Grand Canyon University
Phoenix, AZ07.2016
Bachelors of Science - Nursing
The University of Akron
Akron, OH12.1999
Skills
- Proficiency in Microsoft Office, Word, Excel, Power Point, Kronos, EPIC EMR system; Mosaiq EMR, NextGen EMR PAYCOM and Kronos payroll systems
- Outreach, Marketing
- Effective Communication
- Practice Development
- Budget Oversight
- Resolving Operational Issues
- Medical and Clinical Supervision
- Staff Development
- Employee Performance Evaluations
- Exemplary Communication Skills
- Clinical Quality Program Standards
- Clinical Metric Tracking
- Utilization Management
Certification
- RN 92522 State of Nevada, Expiration July 2024
- RN 61401014 State of Washington, Expiration, July 2023
- RN 1674240 State of Colorado, Expiration September, 2023
- ACLS/BLS, Expiration July 2023
Timeline
Director, Clinical Operations
LIFELINE VASCULAR CARE
08.2022 - Current
Center Manager RN
KIDNEY SPECIALISTS OF SOUTHERN NEVADA
11.2021 - 07.2022
Director of Nursing
CROWN POINT SURGERY CENTER
05.2021 - 11.2021
RN Administrator
HENDERSON SURGERY CENTER
07.2020 - 05.2021
RN Clinical Manager
OPTUM UNITED HEALTH GROUP
01.2020 - 07.2020
RN Practice Manager
HEALTHCARE PARTNERS, HEMATOLOGY
04.2019 - 01.2020
Nurse Manager
CLEVELAND CLINIC, Maroone Cancer Center
04.2014 - 02.2017
Nurse Manager
CLEVELAND CLINIC, STRONGSVILLE FAMILY HEALTH & SURGERY CENTER
08.2011 - 04.2014
Nurse Manager
CLEVELAND CLINIC, DERMATOLOGY AND PLASTIC SURGERY INSTITUTE
02.2008 - 08.2011
Staff RN Neonatal ICU
CLEVELAND CLINIC, HILLCREST HOSPITAL
01.2005 - 01.2008
Staff RN Special Care Nursery
SUMMA HEALTH SYSTEM
03.2000 - 01.2005
Director of Ambulatory Care Services
University Medical Center Of Southern Nevada
- 01.2018
Masters - Nursing Leadership and Health Care
Grand Canyon University
Bachelors of Science - Nursing
The University of Akron