Jennifer Evans
Henderson,NV
Summary
Experienced in healthcare leadership, known for effectively engaging and collaborating with multi-disciplinary teams to deliver exceptional patient care and drive organizational growth. Expertise lies in staff development, leading to the formation of high-performing teams. Successfully managed operations in various medical settings, including patient-centric medical oncology offices, multi-specialty surgery centers, primary care practices, and vascular access centers. Strong track record in overseeing human resources, budgeting, supply management, and patient services, consistently contributing to the success of high-volume medical practices and teams while ensuring positive patient care experiences.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Nurse Manager Oncology Services
Desert Regional Medical Center
12.2024 - Current
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Coordinated and implemented in-service educational programs Fostered improvement in staff development.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Supervised, directed, and motivated high-quality performance from nursing staff.
Nurse Manager Operations
Duke University Health System
11.2023 - 11.2024
- Nurse Manager for the Genitourinary Surgery and Medical Oncology Clinics and the Melanoma Surgery and Medical Oncology Clinics.
- Operational oversight of Clinical Team comprised of RN, LPN, CMA, PCT/NA staff members. 28 direct reports.
- Enhanced patient care by implementing evidence-based nursing practices and protocols.
- Streamlined nursing operations for increased efficiency by optimizing staff scheduling and resource allocation.
Director, Clinical Operations
Lifeline Vascular Care
08.2022 - 06.2023
- Responsible for operational oversight for multiple vascular access centers, within multi-state jurisdictions in Washington, Arizona and California.
- Responsible for financial reporting, quality and regulatory responsibilities for JCAHO and AAAHC, in addition to staff management.
- Assisted with marketing efforts and outreach activities with local dialysis centers.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Operational oversight of supply chain functions to verify inventory levels and budget adherence.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
Practice Manager
Kidney Specialists of Southern Nevada
11.2021 - 07.2022
- Administrator for the Ambulatory Surgery Center/Vascular Access Center.
- Responsible for maintaining the surgery center's daily operations.
- Managing staff, schedules, vendor management, regulatory requirements, and physical plant responsibilities.
- Ensured compliance to the Joint Commission accreditation standards, and the State of Nevada laws and regulations for ASC health care environments.
- Responsible for cost containment measures for supply chain management, creating appropriate PAR levels using 5 S strategies.
- Responsible for ensuring all patient workflows are maintained, while providing positive patient experiences.
- Assisted the ASC with successful passing of the State of Nevada Health Facilities Survey in May, 2022.
Director of Nursing
Crown Point Surgery Center
05.2021 - 11.2021
- DON for a multi Specialty Surgery Center with 30 surgeons and various specialties.
- 30+ direct reports RN, Scrub Techs, Radiation Technologists.
- Pre-OP/PACU oversight, SPD and the GI Endoscopy team.
- Responsible for maintaining AAAHC accreditation standards for the ASC by working with staff, physicians to achieve this goal.
- Quality initiatives included SBAR hand off communication and patient experience initiatives.
RN Administrator
Henderson Surgery Center
07.2020 - 05.2021
- RN Administrator for a well established GI Endoscopy Center.
- Responsible for the surgery center's daily operations, in addition to performing direct care patient duties.
- Managing staff, schedules, vendor management, accounts payable, licensing and credentialing.
- Responsible for cost containment measures for supply chain management.
- Ensured smooth patient workflows were maintained, while providing positive patient experiences.
RN Clinical Manager
Optum United Health Group
01.2020 - 07.2020
- Operational oversight in a primary care practice with 14 Providers, MA's/LPN's.
- Responsible for staff scheduling and payroll duties, oversight of supply management.
- Participated in daily team based huddles with clinical staff and front desk teams to improve communication within the work group.
- Worked in tandem with clinical staff to successfully achieve HEDIS STAR measures for the patient population for Medicare FFS, Medicare Advantage and Commercial patients.
RN Practice Manager
Healthcare Partners, Hematology
04.2019 - 01.2020
- Operational oversight of front desk PSRs, Medical Assistants, RNs, Lab, Chemotherapy infusion room and back office clinic.
- Four providers providing care in this clinic with high patient volumes.
- I successfully implemented 5S practices for clinical storerooms in an effort to reduce overall supply costs; improved chemotherapy infusion room scheduling workflow, having a dedicated scheduler for this room.
Director of Ambulatory Care Services
University Medical Center Of Southern Nevada
05.2017 - 05.2019
- Director for 11 outpatient primary care and Urgent Care clinics in the Las Vegas, Nevada community, including the HIV/AIDS Wellness Center.
- Successfully transitioned all outpatient clinics in July 2017 to EPIC (EMR) from a paper chart system.
- Coordinating training of physicians, nurses, and front desk staff to ensure the success of this initiative.
- Successfully opened two new outpatient Urgent Care and Primary Care clinics at Blue Diamond and Centennial Hills locations 2017-.
- Budget management, Project management to ensure successful opening of both locations by target dates.
- Collaborated with all Managed Care Contracted providers to ensure HEDIS/STAR measures were met for our primary care clinics.
- Collaborated with LV METRO/FIRE to provide services for their employees with respect to pre-employment physicals.
- Contract management for all Clinics/Vendors for outpatient services/clinics.
- Assisted in implementing Telemedicine/Chronic Care Management in all outpatient clinics.
Nurse Manager
Cleveland Clinic Florida
04.2014 - 02.2017
- During my tenure at the Cleveland Clinic Florida I was the clinical manager for Primary Care Practices, Internal Medicine, Family Medicine, Walk-In Clinic, Endocrinology, Pulmonary, ENT and Nephrology clinics.
- I also managed the Maroone Cancer Center, hematology/oncology, clinic/infusion room and radiation oncology clinic.
- Managed department budget/productivity to set metrics.
- Clinical team management.
- Performance reviews/Kronos.
- Engaged teams in CQI projects.
- Budgetary/financial responsibilities.
- Focused approach to improving the patient experience for all clinical service lines.
- Collaborated with a diverse group of vendors, pharmacy, multidisciplinary teams to assist in coordinating care for the diverse oncologic patient population.
Nurse Manager
Cleveland Clinic, Strongsville Family Health & Surgery Center
08.2011 - 04.2014
- Ambulatory outpatient center, multi-specialty practices FTE management 110 direct reports.
- Primary Care, GYN, Dermatology, Pediatrics, ENT, Nephrology.
- Contract management/Vendor management.
- Successfully implemented the Patient Centered Medical Home Model of Care/Care Coordination program for primary care clinics.
- Streamlined workflows/processes for clinic service lines.
- Implemented the HEALTH SPOT innovative care station within the family health center.
- Successfully opened the Express Care Center within the Ambulatory Center, hiring of staff, mid level providers to ensure the success of this clinic.
Nurse Manager
Cleveland Clinic, Dermatology and Plastic Surgery Institute
02.2008 - 08.2011
- Operational oversight of the surgical and clinical dermatology practices and clinical staff for the Institute.
- 30 FTE direct reports. staff management, performance appraisals, staff scheduling/payroll.
- Vendor and pharmaceutical, cosmeceutical management.
- Maintained PM on 10 lasers and medical equipment.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Collaborated with physicians, residents and healthcare partners across the organization in order to provide exceptional patient care, to a diverse patient population.
- Assisted in driving results in order to achieve a 95th percentile ranking in Press Ganey Patient Satisfaction survey scores for the Institute.
- Maintained quality and safety metrics in adherence to JCAHO standards.
Education
Bachelors of Science - Nursing
The University of Akron
Akron, OHMasters - Nursing Leadership and Health Care
Grand Canyon University
Phoenix, AZSkills
- Proficiency in Microsoft Office
- Word
- Excel
- Power Point
- Kronos
- EPIC EMR system
- Mosaiq EMR
- NextGen EMR
- PAYCOM
- Kronos payroll systems
- Outreach
- Marketing
- Practice Development
- Budget Oversight
- Clinical Supervision
- Staff Development
- Employee Performance Evaluations
- Staff scheduling
- Conflict resolution
- Exemplary Communication Skills
- Clinical Quality Program Standards
- Clinical Metric Tracking
- Utilization Management
- CQI projects
- Department management
- Patient education and advocacy
- Patient care
- Conflict management
- Corrective action implementation
- Deadline management
- Staff coaching and mentoring
- Hiring and terminations
- Electronic charting expertise
- Staff leadership
- Policy development
- Budget management
Certification
- RN, 364106, North Carolina, 07/31/25 *Compact
- RN, 92522, Nevada, 07/10/26
- RN, 95336422, California, 08/31/26
- BLS AHA, 06/01/25
Personal Information
Title: MSN RN
Affiliations
- ONS Oncology Nursing Society
Timeline
Nurse Manager Oncology Services
Desert Regional Medical Center
12.2024 - Current
Nurse Manager Operations
Duke University Health System
11.2023 - 11.2024
Director, Clinical Operations
Lifeline Vascular Care
08.2022 - 06.2023
Practice Manager
Kidney Specialists of Southern Nevada
11.2021 - 07.2022
Director of Nursing
Crown Point Surgery Center
05.2021 - 11.2021
RN Administrator
Henderson Surgery Center
07.2020 - 05.2021
RN Clinical Manager
Optum United Health Group
01.2020 - 07.2020
RN Practice Manager
Healthcare Partners, Hematology
04.2019 - 01.2020
Director of Ambulatory Care Services
University Medical Center Of Southern Nevada
05.2017 - 05.2019
Nurse Manager
Cleveland Clinic Florida
04.2014 - 02.2017
Nurse Manager
Cleveland Clinic, Strongsville Family Health & Surgery Center
08.2011 - 04.2014
Nurse Manager
Cleveland Clinic, Dermatology and Plastic Surgery Institute
02.2008 - 08.2011
Masters - Nursing Leadership and Health Care
Grand Canyon University
Bachelors of Science - Nursing
The University of Akron
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