VeLyssa Harris
Blythewood,SC
Summary
Dedicated Customer Service Representative with a strong background in fostering client relationships and enhancing customer satisfaction. Proven ability to collaborate effectively within teams and drive company success through strategic partnership development. Results-oriented and motivated to contribute to business growth.
Overview
2
2
years of professional experience
Work History
Family Caregiver
Family Members
Columbia, SC
08.2025 - Current
- Managed medication schedules to ensure timely administration for family members.
- Coordinated medical appointments and transportation to ensure accessibility for family members.
- Monitored health changes and communicated concerns promptly to family or healthcare providers.
- Assisted family members with daily living activities and personal care tasks.
- Prepared nutritious meals tailored to dietary restrictions of family members.
- Maintained a clean and safe living environment through regular housekeeping tasks.
- Responded quickly to any emergency situations that arose during caregiving sessions.
- Offered emotional support to family members during difficult times. and companionship during challenging times
- Kept detailed records of services rendered and progress made by patients over time.
Medical Receptionist
Wellspring Family Medicine
Columbia, SC
08.2024 - 09.2025
- Scheduled appointments using electronic health record system efficiently.
- Answered phone calls and addressed inquiries professionally and promptly.
- Greeted patients and visitors warmly to create a welcoming environment.
- Maintained organized medical records in compliance with privacy regulations.
- Assisted healthcare providers by preparing necessary patient documentation.
- Coordinated communication between patients and medical staff effectively.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Took messages from patients and promptly relayed to appropriate staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Processed referrals for specialist care when requested by physicians or patients.
- Straightened up waiting room to maintain neat and organized space.
- Informed patients of financial responsibilities prior to rendering services.
- Performed data entry tasks related to billing and collections procedures.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Ordered office supplies as needed to maintain inventory levels.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Routed laboratory or diagnostic results to appropriate staff.
Education
Certified Nursing Assistant - Certified Nursing Assistant Training
Hands of Hope
Columbia, SC 06.2021 - 09.2021
Blythewood High School
Blythewood, SCSkills
- Medication management
- Health monitoring
- Nutritional planning
- Medical documentation
- HIPAA compliance
- Appointment scheduling
- Progress documentation
- Record keeping
- Electronic health records
- Patient communication
- Data entry
- Documentation
- Customer service
- Client relationship management
- Time management
- Multitasking and organization
- Attention to detail
- Communication skills
- Emotional support
- Compassionate care
- Team collaboration
- Social interaction
- Conflict resolution
- Stress management
- Cultural sensitivity
- Compassionate communication
- Emotional intelligence
- Active listening
- Problem solving
- Critical thinking
- Clerical support
- Call management
- Call center experience
- Email management
- Inbound and outbound calling
- Customer relations
- Research
- Professional demeanor
- Technical support
- Product education
- Retail customer service
- Building rapport
- Conflict mediation
- Punctuality and reliability
- Courteous demeanor
- Grammar
- Microsoft office expertise
- Microsoft outlook
- Proofreading
- Problem resolution
- Team development
- Empathy and patience
- Building rapport
- Punctuality and reliability
References
References available upon request.
Timeline
Family Caregiver
Family Members
08.2025 - Current
Medical Receptionist
Wellspring Family Medicine
08.2024 - 09.2025
Certified Nursing Assistant - Certified Nursing Assistant Training
Hands of Hope
06.2021 - 09.2021
Blythewood High School