Hi, I’m
Veneisha Davilas
Newark,NJ
Summary
Professional Knowledgeable and dedicated customer service professional with extensive experience. Team player with outgoing, positive demeanor and proven skills. Articulate, energetic and results-oriented with exemplary passion for developing relationships and growing businesses.
Overview
15
years of professional experience
Work History
Sykes-Remote
Customer Service Representative/Flex Trainer/Lead
04.2021 - 10.2023
Job overview
- Responsible for training new agents while adhering to policies on ethics and integrity
- Analyze proprietary data and information
- Provide exceptional customer service to all clients
- Assist agents with new system tools and developing strategies to assist customers
- Kept a beginning and ending shift report of each agent
- Input hours for each agent to ensure pay in Kronos system
- Supervise agents in OJT to help with questions and concerns
- Document any resignations as well as disciplinary actions
- Utilize Microsoft teams via communication between agents
- Receive emails as well as send emails to customers, team members, and agents using Outlook
- Receive inbound/outbound calls from customers regarding their insurance
- Help customers understand their insurance increase/claims/payments, etc
- Handle up to 100 to 150 calls a day providing customer service satisfaction
- Meeting KPI’s monthly
Sykes-Remote
Customer Service Representative Intuit
10.2013 - 08.2017
Job overview
- Receive inbound/outbound calls helping customers with their taxes and tax questions
- Ensure customer service by utilizing camera access to view customer taxes
- Notating each customer calls
Sykes-Remote
Customer Service Representative Dispatch health
07.2017 - 07.2021
Job overview
- Receive inbound and outbound calls from customers for dispatch health
- Responsible for verifying medical insurance while collecting information for patient care
- Ensuring patients qualify for patient care
- Notating all requests by patient and nurses regarding the patient’s needs
- Requested information regarding follow-ups for patient care and prescriptions refills.
CCS-FL
Debt Collector
10.2008 - 07.2013
Job overview
- Ensured compliance with legal requirements during all stages of the debt collection process
- Skillfully communicated with debtors while adhering to guidelines outlined in the Fair Debt Collection Practices Act
- Implemented proper record-keeping practices to document all communication and actions within legal boundaries
- In-depth knowledge of relevant debt collection laws and regulations (e.g., FDCPA, FCRA, local state laws)
- Adhered to cease-and-desist requests and managed debtor communication within legal limitations
- Arranged for debt repayment or established repayment schedules, based on customer's financial situations
- Sent requested/updated documents to hospitals and insurance companies.
Education
Berkeley CollegeNewark
Legal Studies from Pre Law
12.2022
Skills
- Microsoft Office Windows
- Typing speed of 75 WPM
- Legal Admin and Clerical
- Appointment Scheduling
- Customer Service
- Data Entry
- Insurance Inventory Sales
- Excel
- Word Processing Software (Word)
- Electronic Mail Software (Outlook)
- PowerPoint
- Internet
- Multi-Task up to 12 Windows
Accomplishments
- 4.0 GPA
- President’s List (6)
- Alpha Sigma Lamba
- Phi Theta Kappa
Professional Community Involvement
Jasa, Newark, NJ, Volunteer, 04/2021, Present, Establishing a communication friendship with the elderly, Attend and participate in monthly community meetings., Assist with frequent checkups to ensure the elderly don’t feel alone.
Timeline
Customer Service Representative/Flex Trainer/Lead
Sykes-Remote
04.2021 - 10.2023
Customer Service Representative Dispatch health
Sykes-Remote
07.2017 - 07.2021
Customer Service Representative Intuit
Sykes-Remote
10.2013 - 08.2017
Debt Collector
CCS-FL
10.2008 - 07.2013
Berkeley College
Legal Studies from Pre Law
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